Bailey Holtman
Amarillo,Texas
Summary
Dedicated Executive Assistant with excellent experience in the industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with a focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel, and transcribing minutes.
Overview
19
19
years of professional experience
Work History
Executive Assistant
St Andrews Episcople School
08.2019 - Current
- Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team
- Maintained confidential records and files related to executive operations
- Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations
- Prepared reports, presentations, agendas, minutes, and other documents as needed by the executive staff
- Developed effective filing systems for easy retrieval of information when needed
- Monitored incoming emails and responded accordingly in a timely manner
- Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow
- Assisted in developing policies and procedures pertaining to office administration matters
- Responded promptly to inquiries from customers or clients regarding products or services offered by the company
- Conducted research on various topics as requested by executives or senior management personnel
- Assisted in organizing conferences, seminars and other events as directed by the executives
- Greeted visitors warmly upon arrival at the office premises
- Answered telephone calls from customers or clients providing assistance where necessary
- Scheduled appointments for executives with external parties such as vendors or suppliers
- Ensured that all relevant paperwork was completed accurately prior to submission for approval
- Maintained company confidence and protected business operations by keeping sensitive information confidential
- Coordinated meeting and work schedules for staff teams and executives
- Made travel arrangements to provide executives seamless and travel policy-approved business trips
- Revised and maintained master calendar to coordinate meetings across multiple time zones
- Screened phone calls for executives to instantly identify priority clients and filter out spam calls
- Facilitated board meeting agendas and distributed support materials in advance for successful sessions
- Facilitated communications by forwarding emails, transferring calls and filing documents
- Took detailed notes in meetings and disseminated information afterward
- Coordinated multiple schedules using online calendaring system
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Answered high volume of phone calls and email inquiries.
Daycare Owner/Operator
Own Business
01.2008 - 08.2019
- Created a safe, nurturing environment to promote learning and growth in children
- Ensured compliance with local regulations governing child care facilities
- Established relationships with parents and guardians to foster strong communication regarding their child's progress
- Implemented age-appropriate curricula designed to stimulate physical, mental and emotional development in young children
- Interacted regularly with students throughout the day by playing games, reading stories or engaging them in creative activities
- Planned nutritious meals that meet USDA guidelines for nutritional value while also being appealing to young palates.
Customer Service Specialist
Best Buy
06.2010 - 11.2012
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded to customer requests for products, services, and company information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Investigated and resolved accounting, service and delivery concerns.
Loan Complex Specialist
AIG Retirement Services
06.2006 - 11.2008
- Followed all company policies and procedures to deliver quality work.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Waitress
Fast Eddy’s Billiard
11.2006 - 06.2007
- Used cash registers and credit card machines to cash out customers.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Customer Service
Sitel
02.2006 - 08.2006
- Resolved guest inquiries punctually and politely for professional customer service.
- Managed customer service inquiries and complaints for customer satisfaction.
- Maintained exceptional customer service standards throughout every shift.
Education
Early Education -
Amarillo College
Amarillo, TX2013
Skills
- Meeting planning
- Office Administration
- Multi-line phone proficiency
- Proofreading
- Invoice Processing
- Technical Support
- Administrative Support
- Customer Service
- Scheduling
- Document Preparation
- File Organization
Timeline
Executive Assistant
St Andrews Episcople School
08.2019 - Current
Customer Service Specialist
Best Buy
06.2010 - 11.2012
Daycare Owner/Operator
Own Business
01.2008 - 08.2019
Waitress
Fast Eddy’s Billiard
11.2006 - 06.2007
Loan Complex Specialist
AIG Retirement Services
06.2006 - 11.2008
Customer Service
Sitel
02.2006 - 08.2006
Early Education -
Amarillo College
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