Bailey Horton
Colorado Springs,CO
Summary
Accomplished Senior Administrative Assistant with a proven track record at Colorado Springs Fire Dept., enhancing operational efficiency and stakeholder satisfaction. Expert in Microsoft Office and adept at maintaining confidentiality, and significantly improving document organization and financial record accuracy. Skilled in executive support and project coordination, with a multifaceted approach to problem-solving and time management drives results. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 8 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Senior Administrative Assistant
Colorado Springs Fire Dept. - Wildfire Mitigation
2022.06 - Current
- Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
- Supported program operations by preparing and updating documents, reports and spreadsheets for grants, statistical data, and for the Chipping Program.
- Supported project teams in achieving their goals through proactive assistance with research, data analysis, and report preparation.
- Acted as backup for other employees by providing support and adapting to requirements of department.
- Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
- Contributed to a positive work environment by fostering strong working relationships with colleagues across departments, such as tree contractors, the U.S Forest Service, and other City stakeholders.
- Expedited decision-making processes for senior leadership by creating concise meeting minutes highlighting key discussion points and action items for the Colorado Springs Wildfire Mitigation Advisory Committee (COSWMAC).
- Managed electronic records database and handled all file requests.
- Coordinated office activities and public events, such as neighborhood/HOA meetings, and the Living with Wildfire Town Hall Meetings.
- Coached new employees on administrative procedures, company policies, and performance standards.
- Acquired proper equipment, refreshments and supplies for meetings.
- Ensured smooth daily operations by maintaining office supplies inventory and anticipating needs to avoid stock shortages or delays in projects.
- Researched and analyzed data to efficiently contribute to executive reports for monthly meetings.
- Assisted supervisory staff with management of complex calendars and to-do lists to support organization and productivity.
- Expertly coordinated logistics for functions both within and outside of organization.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships with contractors, members of the public, and other City stakeholders.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted in maintaining and entering data for the Neighborhood Chipping Program
- Maintained personal schedule, professional calendar, and individual appointments for senior staff members.
- Conducted and submitted monthly statistical reports for the program
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Managed budgets and expenses, maintaining financial records for accurate reporting and analysis.
- Scheduled appointments and handled calendars for senior leadership.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Organized and updated schedules for executives.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Coordinated staff training programs, improving overall efficiency within the company through skill development.
- Answered high volume of phone calls and email inquiries.
- Filed paperwork and organized computer-based information.
- Coordinated the Cost-share Stipend Program for the community within the Wildland Urban Interface (WUI).
Healthcare Security Officer/Patient Safety Specialist
Palamerican Security
2021.09 - 2022.06
- Trained new Healthcare Security Officers thoroughly, instilling best practices for their future success in a supervisory role.
- Conducted daily patrols of facility grounds, identifying and resolving potential hazards or security breaches.
- Enhanced patient safety by conducting thorough security assessments and implementing appropriate measures.
- Conducted routine inspections of fire protection equipment ensuring safety compliance at all times.
- Implemented a new visitor management system, streamlining the check-in process and enhancing overall facility security.
- Maintained accurate records of all security-related incidents, facilitating data-driven improvements in safety protocols.
- Liaised with local law enforcement agencies, fostering strong relationships to bolster overall security efforts.
- Investigated suspicious activities promptly, diffusing situations before escalation into larger incidents.
- Provided exceptional customer service to patients and visitors while enforcing facility policies and regulations.
- Monitored CCTV systems effectively, utilizing technology to enhance situational awareness and prevent incidents from occurring.
- Improved emergency response times with regular training and drills for staff members.
- Collaborated with healthcare professionals to ensure the well-being of patients, visitors, and staff in a secure environment.
- Assisted in medical emergencies, providing timely support to healthcare personnel for optimal patient care outcomes.
- Reduced security incidents by maintaining a visible presence and proactively addressing potential threats.
- Enhanced staff knowledge on patient safety by conducting regular training sessions and workshops.
- Conducted thorough incident investigations, identifying root causes and implementing corrective measures to prevent future occurrences.
- Monitored patient vital signs and reported any changes to nursing staff.
- Promoted health and wellness in psychiatric patients through caring emotional support and encouragement.
- Promoted patient progress by assisting with medication administration, ensuring adherence to prescribed treatment plans.
- Minimized potential for crisis situations by promptly identifying at-risk behaviors or emotional triggers among patients.
- Enhanced treatment effectiveness by closely monitoring patient behavior, documenting observations, and reporting changes to medical staff.
- Reduced incidents of violence or self-harm by implementing de-escalation techniques and maintaining a safe environment for patients.
- Established rapport with patients through active listening, empathy, and understanding their unique challenges.
- Assisted in the evaluation of treatment plans by participating in interdisciplinary team meetings and sharing insights on patient progress.
- Mitigated potential safety hazards by conducting regular facility checks and promptly addressing any concerns or issues identified.
- Maintained confidentiality of sensitive information related to patients' mental health history in accordance with HIPAA regulations.
- Facilitated smooth transitions between shifts through effective communication during handoff reports with fellow aides and nursing staff.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Strengthened communication between patients and medical staff through accurate documentation of patient interactions, behaviors, and responses to treatments.
- Applied interventions with clients wanting to leave against medical advice (AMA).
- Counseled and mentored clients on substance use and life choices.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
- Collaborated with facility psychiatrists to determine effectiveness of treatment and developed new treatment plans.
- Performed intake triage, vitals and assisted patients with mental health screenings.
Security Shift Lead
Signal 88 Security
2020.06 - 2021.06
- Trained new security personnel, resulting in better performance on the job.
- Oversaw contract security staff, maintaining a high standard of professionalism and work quality.
- Increased situational awareness with proactive threat assessments and risk management strategies.
- Managed access control systems, ensuring only authorized personnel gained entry to restricted areas.
- Conducted investigations into breaches of security protocols, identifying gaps in processes or procedures.
- Reduced response time to incidents by implementing an effective shift schedule and resource allocation.
- Evaluated alarm systems regularly, ensuring optimal functionality at all times.
- Coordinated emergency response efforts, effectively managing critical situations with minimal disruption.
- Developed strong relationships with local law enforcement to facilitate cooperation during emergencies.
- Created detailed incident reports, providing valuable information for future prevention measures.
- Enhanced overall security by conducting thorough patrols and responding promptly to incidents.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Patrolled and monitored approximately 30 premises a shift in a company vehicle, on bicycle, and by foot.
- Checked and verified photo identification prior to granting facility access.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Issued access cards to authorized personnel to monitor access points.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
Cadet Program Advisor
Colorado Springs Fire Department- Cadet Program
2019.05 - Current
- Promoted teamwork and collaboration among cadets by organizing team-building activities and exercises.
- Upheld the highest standards of professionalism and integrity, serving as a positive role model for cadets to emulate in their own careers.
- Developed leadership skills in junior cadets by assigning them challenging tasks and responsibilities.
- Conducted physical training to keep fit and perform job duties productively.
- Enhanced cadet performance by implementing rigorous training exercises and drills.
- Assisted in the planning and execution of successful field training exercises for enhanced practical experience.
- Supported fellow staff members in creating a positive learning environment for all cadets on base.
- Operated communication systems to gather, process and share information.
- Evaluated cadet progress through regular assessments, providing constructive feedback for improvement.
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Developed rapport with young participants, providing support and guidance in their personal challenges.
- Encouraged youth to explore talents and interests, and assisted in developing individualized plans to foster personal growth.
- Mentored young individuals, emphasizing the importance of goal-setting and self improvement.
- Enhanced youth engagement by incorporating interactive games and team-building activities.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
- Promoted classroom safety, collaboration, and best practices.
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Improved student performance by defining clear goals and communicating performance metrics.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Managed logistics of off-site training events, coordinating with multiple agencies to ensure a smooth experience for participants.
- Maintained a safe training environment by enforcing safety protocols during all practical exercises.
- Enhanced trainee performance by providing individualized feedback and coaching on their techniques and strategies.
- Established goals for courses with organized outlines and detailed lessons.
- Maintained laboratory with equipment, tools and supplies to meet course needs.
- Identified program successes and failures based on student assessments and course reviews.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
- Connected instruction to real-world experiences and to students' post-secondary goals.
- Advised students on course selection, career decisions and other academic and vocational concerns.
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Developed creative design for print materials, brochures, banners, and signs.
- Created engaging social media graphics that drove user engagement and increased online visibility.
- Conceptualized creative designs for print materials, banners, and signs.
- Created digital image files for use in digital and traditional printing methods.
- Maintained up-to-date knowledge of design trends, ensuring modern and appealing creations.
- Reduced production costs by negotiating better rates with print vendors.
- Elevated customer satisfaction by personalizing graphic design solutions.
- Enhanced brand visibility by designing innovative marketing materials.
- Achieved consistent look and feel across all company materials, reinforcing brand identity.
- Continuously updated skills through training courses, workshops, and self-study—staying current on industry trends and emerging technologies.
- Organized and allocated resources required to meet needs of 25-30 students and 3-7 instructors.
Bar Manager
Cherokee Ridge Golf Course
2017.08 - 2018.08
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
- Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
- Enhanced guest experience with meticulous attention to detail in bar setup, presentation, and drink preparation.
- Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
- Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
- Developed productive relationships with vendors to secure competitive pricing on high-quality products.
- Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
- Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
- Boosted sales through strategic promotions, effective inventory management, and targeted marketing efforts.
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Increased revenue by optimizing pricing strategies, offering seasonal specials, and upselling premium products.
- Streamlined processes for ordering supplies, managing stock levels, and minimizing waste to reduce operational costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Improved customer service rankings by resolving issues quickly and accurately.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Cross-trained existing employees to maximize team agility and performance.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Reduced food waste significantly by implementing proper portion control and storage techniques.
- Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Managed approximately 100 sales per shift of food and beverage purchases.
CAPS Volunteer
City of Colorado Springs
2014.06 - Current
- Assisted with special events and programs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Represented organization positively and professionally while providing community with much-needed services.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Promoted environmental awareness with educational workshops and hands-on activities.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Collaborated with other nonprofit organizations to develop joint initiatives that benefited the broader community at large.
- Boosted donations to organization by strategizing and executing fundraising events.
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Assisted the Wildfire Mitigation Section of the Colorado Springs Fire Department to print and prepare materials for the public.
- Maintained and entered data for risk assessments in the Wildland Urban Interface (WUI) for the Wildfire Mitigation Section of the Colorado Springs Fire Department.
Education
No Degree - U.S Constitution And U.S History
Hillsdale College
Hillsdale, MI05.2020
No Degree -
Sand Creek High School
Colorado Springs, CO05.2016
No Degree -
Mountain View Virtual Academy High School
Colorado Springs, CO05.2016
GED -
State of Colorado
Colorado Springs05.2016
Skills
- Project Coordination Expertise
- Expert Time Management
- High-Level Multitasking
- Confidentiality and Discretion
- De-escalation Strategies
- Mental health awareness
- Professional boundaries
- Mental Health Support
- De-Escalation Techniques
- Patient Assessment
Accomplishments
- Explorer of the Year - CSFD Explorer Program 2019
- Program Leader Award- CSFD Explorer Program 2019
- Security Patrol Lead of the Quarter- Signal 88 Security 2020
- Recognized for the quick and effective use of an evacuation and life saving protocol during a fire in the lobby at Penrose Hospital - Palamerican Security 2022
- Recognized for quick and effective actions taken during a car fire in the parking lot of Penrose Hospital - Palamerican Security 2022
- Unit of the Quarter - CSFD Wildfire Mitigation 2022
- Unit of the Year- CSFD Wildfire Mitigation 2022
Certification
- CPR- (HSI)
- Youth Protection Training- (BSA)
- Stop the Bleed- (UC Health)
Timeline
Senior Administrative Assistant
Colorado Springs Fire Dept. - Wildfire Mitigation
2022.06 - Current
Healthcare Security Officer/Patient Safety Specialist
Palamerican Security
2021.09 - 2022.06
Security Shift Lead
Signal 88 Security
2020.06 - 2021.06
Cadet Program Advisor
Colorado Springs Fire Department- Cadet Program
2019.05 - Current
Bar Manager
Cherokee Ridge Golf Course
2017.08 - 2018.08
CAPS Volunteer
City of Colorado Springs
2014.06 - Current
No Degree - U.S Constitution And U.S History
Hillsdale College
No Degree -
Sand Creek High School
No Degree -
Mountain View Virtual Academy High School
GED -
State of Colorado
- CPR- (HSI)
- Youth Protection Training- (BSA)
- Stop the Bleed- (UC Health)
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