Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Refrences
Timeline
Generic

Bailey Horton

Colorado Springs,CO

Summary

Dynamic professional with extensive experience in program management and public safety. Proven track record in enhancing operational efficiency and team bonding through effective training and process improvements. Skilled in data collection and Microsoft Office, with a strong commitment to workplace safety and first aid.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Dispatcher

American Medical Response, AMR
05.2025 - Current
  • Coordinated dispatch operations to ensure timely delivery of services.
  • Monitored fleet activities using advanced routing software for optimal efficiency.
  • Managed communication between drivers and clients to resolve issues swiftly.
  • Developed and implemented improved workflow processes, enhancing operational effectiveness.
  • Managed high-stress emergency calls, prioritizing response based on urgency and resource availability.
  • Coordinated communication between first responders and callers to ensure accurate information flow.
  • Utilized advanced dispatch software to track units and monitor incident progress in real-time.
  • Trained new dispatchers on protocols, systems, and best practices for effective emergency response.
  • Implemented process improvements resulting in enhanced response times and operational efficiency.
  • Led crisis management initiatives, ensuring compliance with safety regulations and standard operating procedures.

Respite Care Provider

Pikes Peak Respite Services
03.2025 - Current
  • Led team in delivering quality respite care services to diverse client base.
  • Developed individualized care plans enhancing client comfort and satisfaction.
  • Mentored new staff, fostering skill development and service excellence.
  • Implemented process improvements increasing operational efficiency and care delivery.
  • Managed complex cases, demonstrating strategic problem-solving abilities.
  • Facilitated communication between clients and families, strengthening relationships and trust.
  • Oversaw compliance with safety protocols maintaining a secure environment for clients and staff.
  • Enhanced patient comfort with compassionate and attentive support during daily activities.
  • Assisted patients with personal hygiene tasks, promoting dignity and wellbeing.
  • Developed strong rapport with patients, fostering trust and open communication while providing respite care services.

Cadet Program Coordinator (VOLUNTEER)

Colorado Springs Fire Department
01.2019 - Current
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Coordinated and managed volunteer activities for community service projects.
  • Led group discussions and activities to meet different community needs.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Provided administrative support to department leads
  • Facilitated community outreach to expand participation and support.
  • Assisted with special events and programs.
  • Built partnerships with related organizations to develop support and gain greater attention for important issues.
  • Developed and implemented social media strategies to enhance brand visibility across multiple platforms.
  • Analyzed engagement data and audience insights to refine content strategies and increase user interaction.
  • Managed content calendar, ensuring timely delivery of posts aligned with promotional campaigns and events.
  • Mentored junior team members on best practices for social media management and content creation techniques.
  • Developed individualized mentorship plans to support youth in achieving personal and academic goals.
  • Facilitated engaging workshops focused on life skills, leadership, and conflict resolution.
  • Fostered a safe and inclusive environment for youth to express themselves freely.
  • Collaborated with community organizations to enhance resources available to mentees.
  • Developed and implemented engaging curriculum to enhance student learning outcomes.
  • Assessed student performance through comprehensive evaluations, providing constructive feedback for improvement.
  • Collaborated with academic departments to align course objectives with institutional goals.

Sr. Administative Assistant

Colorado Springs Fire Department/ Wildfire Mit
06.2022 - 01.2025
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Engaged with members of the public to clarify questions/ concerns about the CSFD Wildfire Mitigation Neighborhood Chipping Program, stipend program, and ongoing mitigation projects.
  • Responded to homeowner requests to coordinate onsite consultations and cost share stipends.
  • Assisted in coordinating meetings between various stakeholders and land managers such as the Colorado Springs Wildfire Mitigation Advisory Committee.
  • Entered and managed data for wildfire risk rating assessments.
  • Trained with other CSFD Wildfire Mitigation personnel on how to conduct onsite consultations, pre -frame vegetation inspections, stipends, and project layout.
  • Trained how to safely operate small machines and power tools (i.e. brush saw).
  • Assisted with tracking grants, supplemental information on ongoing contracts, and matching funds.
  • Fostered and developed client and professional working relationships.
  • Scheduled office meetings and client appointments for staff teams.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Monitored supervisors work calendar and scheduled appointments, meetings, and travel.
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
  • Supported room reservations, agenda preparation, and calendar maintenance for programs, meetings, and events.
  • Managed grant funding through various reports monthly and quarterly.

Healthcare Security Officer

PalAmerican Security
09.2021 - 06.2022
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Advised security team and conducted investigations of significant threats and loss or misappropriation of assets.
  • Led team of 7 guards in monitoring high volume of Hospital traffic during peak hours and days.
  • Demonstrated commitment to public safety by patrolling events and well-populated establishments.
  • Kept team compliant with security protocols and appearance standards.
  • Supervised team of 7 security personnel during shift.
  • Implemented surveillance cameras to investigate loss, fraud, theft and abuse by employees or visitors.
  • Served as liaison with public officials company negotiators and other departments to maintain big picture understanding of security needs covering all corporate assets.

Security Supervisor

Signal 88 Security
06.2020 - 07.2021
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
  • Secured personal and company goods against robbery, vandalism and illegal entry.
  • Supervised 10+ employees per shift
  • Assisted all employees with complicated situations as needed
  • Monitored employee activities, confirming compliance with security regulations.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Developed improved training methods with focus on public safety and officer awareness.
  • Led team of 10+ guards in monitoring high volume of traffic during peak hours and days.

Bar Staff Supervisor

Cherokee Ridge Golf Course
08.2017 - 08.2018
  • Delegated tasks and duties to a 6 person team to maximize resources and meet objectives.
  • Maintained relationships with restaurant vendors to implement cost controls and facilitate effective inventory management.
  • Fostered repeat customers by consistently providing efficient, friendly service.
  • Conducted bar training sessions for 9 new employees to teach proper bar services.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Maintained compliance with company policies, objectives and communication goals.
  • Worked with management team to implement proper division of responsibilities.
  • Set overall vision and provided team leadership.

Education

GED -

Sand Creek High School
Colorado Springs, CO
05.2016

No Degree - U.S Constitution

Hillsdale College
Hillsdale, MI
05.2016

No Degree - U.S History

Hillsdale College
Hillsdale, MI
05.2016

Skills

  • Program Management
  • Team Bonding
  • Public Safety
  • First Aid
  • CPR Certified
  • Update Logs and Reports
  • Data Collection
  • Work Oversight
  • Workplace Safety
  • Microsoft Office
  • Applications

Accomplishments

  • Explorer of The Year (2018)
  • Post Leader Award (2019)
  • Signal 88 Patrol Lead of the Quarter (2021)
  • PalAmerican Security Bravery and Sacrifice Award (2022)
  • Wildfire Mitigation Unit of the Quarter (2022)
  • Wildfire Mitigation Unit of the Year (2023)

Certification

FEMA IS-5.A: Introduction to Hazardous Materials

FEMA IS-703.A: NIMS Resource Management

FEMA IS-706: NIMS Intrastate Mutual Aid

FEMA IS-800.B: National Response Framework

FEMA IS-320: Wildfire Mitigation Basics

FEMA is-100.B; Introduction to Incident Command System

FEMA IS-200.b: ICS For Single Resources and Initial Action Incident

FEMA IS-700.a: National Incident Management System (NIMS)

ALISON: Introduction to Forest Management

NFPA- Reducing Wildfire Risk to Property

NAFRI: Introduction to Wildland Fuels

NAFRI S-130: Firefighter Training

NAFRI S-190: Introduction to Wildland Fire Behavior

NAFRI S-110: Basic Wildland Fire

NAFRI L-180: Human Factors in The Wildland Fire Service

BSA: Youth Protection Training

MOAB Training International: Management of Aggressive Behavior (MOAB)

American Heart Association: CPR/BLS

HSI: CPR/BLS



Refrences

BUSINESS REFRENCES: 

  

Chris Kenner

Paramedic (CSFD)

Phone: 719-421-2428

Email: flash83084@gmail.com 


  

Jason McFerran

Training Lieutenant (CSFD)

Phone: 719-238-4569

Email: Jason.McFerran@coloradosprings.gov 


PERSONAL REFRENCES:


  

Jonah Long

Paraprofessional (Pikes Peak BOCES)

Phone: 719-726-3390

Email: jonahnlong@gmail.com 




Timeline

Dispatcher

American Medical Response, AMR
05.2025 - Current

Respite Care Provider

Pikes Peak Respite Services
03.2025 - Current

Sr. Administative Assistant

Colorado Springs Fire Department/ Wildfire Mit
06.2022 - 01.2025

Healthcare Security Officer

PalAmerican Security
09.2021 - 06.2022

Security Supervisor

Signal 88 Security
06.2020 - 07.2021

Cadet Program Coordinator (VOLUNTEER)

Colorado Springs Fire Department
01.2019 - Current

Bar Staff Supervisor

Cherokee Ridge Golf Course
08.2017 - 08.2018

GED -

Sand Creek High School

No Degree - U.S Constitution

Hillsdale College

No Degree - U.S History

Hillsdale College

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