Bailey Hudson
Summary
Coordinated Scheduler driven to optimize procedures and improve productivity. Knowledgeable about calendar management and documentation. Bring over 10 years of experience in administration and customer service. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Hairstylist
Stylist Ulta Beauty Salon
Gainesville , FL
06.2022 - Current
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Created updos for special occasions like weddings or proms.
Customer Service Representative
ReQuest Physical Therapy
Gainesville, FL
05.2023 - 01.2024
- Verified insurance coverage and identified third-party payers for billing purposes.
- Collaborated with other departments to resolve any discrepancies in billing data or documentation.
- Developed relationships with key contacts at assigned clients to facilitate smooth communications throughout the billings process.
- Reviewed medical records to ensure accuracy of required information needed for pre-authorization requests.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Maintained accurate documentation on all pre-authorization requests, denials and appeals.
Manager of Business Operations
NCF Diagnostics Lab
01.2017 - 03.2019
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
- Monitored team progress towards achieving milestones set forth in project plans.
Billing & Coding Supervisor
NCF Diagnostics
Alachua, FL
01.2015 - 02.2017
- Recruited, trained, supervised, evaluated and mentored staff members.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Verified insurance coverage and identified third-party payers for billing purposes.
- Maintained accurate records of collections, adjustments and denials in the system.
Medical Office Assistant
Dr Greenburg
Gainesville , FL
01.2012 - 02.2013
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Verified insurance coverage for each patient visit.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
Education
Associate of Arts -
Santa Fe Collage
Bachelor of Science -
Saint Leo University
Summit Salon Academy
Some College (No Degree) - Medical Insurance Billing
Billing & Coding University
Rasmussen University Skills
- Teamwork And Collaboration
- Telephone Etiquette
- Customer Relationship Management
- Professional Telephone Demeanor
- Client Relations
- Key Relationship Development
- Staff Coordination
- Project Management
- Calendar Coordination
- Customer Service And Support
- Patient Scheduling
- Critical Thinking
- Meeting Planning
- Medical Billing
- Strategic Planning
- Patient Engagement
- Clerical Support
- Customer Service
- Telephone Management
- Phone Inquiries
- Insurance Authorizations
- Data Entry
- Office Management
- Scheduling
- Patient Relations
- Problem-Solving
- Records Management
- Medical Terminology
- Documentation Scanning
- Facility Coordinating
- Confidentiality Requirements
References
References on request
Timeline
Customer Service Representative
ReQuest Physical Therapy
05.2023 - 01.2024
Hairstylist
Stylist Ulta Beauty Salon
06.2022 - Current
Manager of Business Operations
NCF Diagnostics Lab
01.2017 - 03.2019
Billing & Coding Supervisor
NCF Diagnostics
01.2015 - 02.2017
Medical Office Assistant
Dr Greenburg
01.2012 - 02.2013
Associate of Arts -
Santa Fe Collage
Bachelor of Science -
Saint Leo University
Summit Salon Academy
Some College (No Degree) - Medical Insurance Billing
Billing & Coding University
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