Bailey Hutchison
Harriosn Township,MI
Summary
Enterprising professional with articulate communication skills and proactive approach to managing executive tasks and responsibilities. Adept at fostering strong relationships and navigating dynamic environments to ensure seamless operations and support executive leadership.
Overview
11
11
years of professional experience
Work History
BUSINESS OWNER
BAKERY
01.2023 - Current
- Developed and implemented strategic business plans to drive growth and increase profitability
- Created effective marketing strategies to promote the business and attract new customers
- Utilized social media platforms to expand brand awareness and engage with target audience
- Oversaw budgeting and financial management, ensuring the company's financial health
- Maintained high levels of customer satisfaction through exceptional service delivery
LEAD FRONT DESK RECEPTIONIST/ Personal Assistant
RIVAGE DAY SPA
01.2018 - Current
- Greeted guests at the front desk and engaged in pleasant conversations while managing check-in processes
- Maintained organized and cleaned front office area to create a professional and welcoming environment for visitors and employees
- Scheduled, coordinated, and confirmed appointments and meetings
- Collected room deposits, fees, and payments
- Answered multi-line phone systems and transferred callers to the appropriate department or staff member
- Completed data entry and filing to keep records updated for easy retrieval
- Trained new team members on company procedures, customer service, and issue resolutions
- Organized, maintained, and updated information in computer databases
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers
- Collected cash/credit card payments, processed transactions, and updated relevant records
- Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities, and communicate instructions
SERVER
HYDE PARK PRIME STEAKHOUSE
12.2018 - 07.2019
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Prioritized multiple tasks in dynamic environment and stayed calm and composed
- Used good communication skills to reduce guest dissatisfaction
- Assisted with training of new staff members
- Resolved customer complaints and inquiries in a timely manner
- Exercised focus and concentration to keep track of tables and remember orders
HOSTESS
HYDE PARK PRIME STEAKHOUSE
01.2017 - 12.2018
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Cultivated warm relationships with regular customers
SERVER
CROWNE PLAZA DETROIT DOWNTOWN RIVERFRONT
01.2015 - 12.2017
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
Education
HIGH SCHOOL - undefined
LANCE CREUSE HIGH SCHOOL
MI01.2014
Skills
- Clinic Administration
- Microsoft Knowledge
- Team Relationships
- Financial Records
- Fast Learner
- Attending Multiple Customers
- Handling difficult customers
- Attention to detail
- Relationship building
- Business marketing
- Professional networking
- Public speaking
- Sales strategies
- Work Planning and Prioritization
- Calendar management
- Staff scheduling
- Business leadership
- Self motivation
- Time management abilities
- Cash Register Operations
- Credit and Cash Transactions
- Special Events
- Team Player
- Strong Communication Skills
- Engaging Personality
- Problem-solving
- Business planning
- Social media marketing
- Entrepreneurial personality
- Budget control
- Financial planning
- Vendor relationship management
- Problem-solving aptitude
- Analytical thinking
- Teamwork and collaboration
- Scheduling
- Problem-solving abilities
- Professionalism
Additional Information
Looking to relocate, new opportunities, and to possibly go back to school. Would love to work for a company with the same morals and values I have
Timeline
BUSINESS OWNER
BAKERY
01.2023 - Current
SERVER
HYDE PARK PRIME STEAKHOUSE
12.2018 - 07.2019
LEAD FRONT DESK RECEPTIONIST/ Personal Assistant
RIVAGE DAY SPA
01.2018 - Current
HOSTESS
HYDE PARK PRIME STEAKHOUSE
01.2017 - 12.2018
SERVER
CROWNE PLAZA DETROIT DOWNTOWN RIVERFRONT
01.2015 - 12.2017
HIGH SCHOOL - undefined
LANCE CREUSE HIGH SCHOOL