Bailey Ishee
Purvis,MS
Summary
Motivated professional with diverse experience across multiple industries. Demonstrated ability to adapt quickly and learn new skills. Proven track record of achieving results in challenging environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Legacy GMC
01.2025 - 04.2025
- Facilitated customer service interactions, ensuring accurate diagnosis of vehicle issues.
- Coordinated service appointments, optimizing technician schedules for efficiency.
- Streamlined communication between customers and technicians, enhancing satisfaction rates.
Service Advisor
Cannon Chevrolet Nissan
10.2023 - 03.2024
- Filed insurance claims when applicable and followed up with customers regarding status updates.
- Scheduled appointments for service and repairs.
- Processed payments from customers in accordance with company policies.
- Provided support to other departments within the dealership as needed.
- Processed invoices for payment and checked warranties for coverage eligibility.
- Advised customers on proper care and preventive maintenance of their vehicles.
- Maintained a safe working environment by adhering to safety protocols at all times.
Customer Service Representative
Havard Pest Control
03.2022 - 08.2022
- Contracted with private recruiting agency to deliver Customer Call Center services for Havard Pest Control.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided accurate information about products and services to customers.
Service Advisor
Mack Grubbs Hyundai & Genesis of Hattiesburg
01.2018 - 06.2021
- Managed customer service relations, optimized tech workload, and executed warranty processing.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Prepared invoices for services rendered and collected payments from customers.
- Followed up with existing customers regarding past services performed on their vehicles.
Service Coordinator
Southern Colonel Homes
03.2015 - 01.2018
- Coordinated workloads for contractors, communicated with customers, and processed warranties.
- Created detailed reports on quality assurance metrics related to service delivery.
- Researched, identified and resolved customer complaints in a timely manner.
- Obtained purchase order information to invoice work orders.
CSR - Customer Service Representative
ALFA Insurance Company
09.2012 - 03.2015
- Entered payments and performed policy changes efficiently.
Filed claims and captured images of damages for adjuster review. - Demonstrated excellent verbal communication skills when interacting with customers.
- Identified customer needs and provided appropriate solutions.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Education
Bachelor's Degree - Business - Leadership & Management
University of Phoenix-Online Campus
Remote09-2027
Skills
- Dealership experience
- Communication skills
- Customer service and retail sales
- Time management
- Insurance sales and management
- Call Center Support experience
- Claims experience
- Relationship management
- Customer service
- Multitasking and organization
Certification
Property & Casualty License
References
References available upon request.
Timeline
Service Advisor
Legacy GMC
01.2025 - 04.2025
Service Advisor
Cannon Chevrolet Nissan
10.2023 - 03.2024
Customer Service Representative
Havard Pest Control
03.2022 - 08.2022
Service Advisor
Mack Grubbs Hyundai & Genesis of Hattiesburg
01.2018 - 06.2021
Service Coordinator
Southern Colonel Homes
03.2015 - 01.2018
CSR - Customer Service Representative
ALFA Insurance Company
09.2012 - 03.2015
Bachelor's Degree - Business - Leadership & Management
University of Phoenix-Online Campus