Summary
Overview
Work History
Education
Skills
Timeline
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Bailey-Jo Stiltner

Raccoon,KY

Summary

Dynamic professional with a proven track record in recruitment and customer service, notably at Axis RPO. Excelled in enhancing hiring processes and improving customer satisfaction through effective problem-solving and team leadership. Skilled in utilizing MS Office and CRM software to achieve business objectives. Achieved significant improvements in recruitment efficiency and customer retention rates. Goal-oriented recruiting professional motivated to achieve demanding targets under tight deadlines. Proficient in developing and overseeing diverse candidate pipelines, marketing plans and advertising strategies.

Overview

8
8
years of professional experience

Work History

Recruiter

Axis RPO
08.2023 - Current
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Coordinated schedules to arrange management interviews with applicants.
  • Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
  • Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
  • Analyzed recruitment metrics to identify trends and areas for improvement, adjusting strategies accordingly.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Partnered with HR teams to determine workforce planning needs, aligning recruitment efforts with business objectives.
  • Increased candidate placements by developing and maintaining relationships with clients and candidates.
  • Managed a team of recruiters, providing guidance and mentorship to improve overall performance and achieve departmental goals.

Customer Service Representative

Pikeville Medical Center
01.2020 - 08.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Established strong relationships with clients, promoting trust and loyalty in our brand.
  • Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
  • Managed escalated cases effectively to achieve timely resolutions while maintaining professionalism under pressure.
  • Enhanced team productivity by implementing effective training programs tailored to individual needs.
  • Spearheaded initiatives aimed at improving first-call resolution rates, resulting in higher levels of client satisfaction.
  • Championed company values by modeling exceptional customer service skills both internally and externally.
  • Increased customer retention rates through proactive outreach efforts and personalized followups.
  • Implemented feedback loops for continuous improvement of customer support processes and policies.
  • Conducted regular performance reviews, providing constructive feedback and coaching to drive professional growth.

Cashier

Food City
06.2016 - 06.2018
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.

Education

Associate of Science - Science

Big Sandy Community And Technical College
Pikeville, KY

Skills

  • Recruiting and Sourcing

  • Recruitment

  • Hiring Requirements

  • Excel

  • MS Office

  • Word

  • Call Center Management

  • Staff Training

  • CRM Software

  • Customer Service

  • Problem-Solving

  • Team Leadership

Timeline

Recruiter

Axis RPO
08.2023 - Current

Customer Service Representative

Pikeville Medical Center
01.2020 - 08.2023

Cashier

Food City
06.2016 - 06.2018

Associate of Science - Science

Big Sandy Community And Technical College

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Bailey-Jo Stiltner