Bailey Johnson

Manage State and Federal grant funds received. Apply for Federal grant funds. Maintain knowledge of State and Federal grant funding policies and procedures. Maintain knowledge of state and federal statue regulations. Create and execute contracts for sub-recipients. Monitor and regulate sub-recipients to ensure funding is spent within guidelines of State and Federal regulations. Conduct compliance reviews of sub-recipient to ensure business practices are with State and Federal guidelines. Track, balance and submit reimbursement claims to fiscal for sub-recipient grant spending. Provide technical assistance to sub-recipient programs.

To be a client advocate and work directly with the customer to resolve higher complexity filing issues from beginning to end. Requires advanced understanding of the Business Statues as well as ensuring statutory and federal compliance with business regulations in regards to registrations. Act as an assigned point of contact for major customers and advocate for resolution of filing issues. Facilitate agency goals of outstanding customer service. Mentor new employees. Takes responsibility of reviewing and amending documents submitted.

Supervised and directed daily frontline operations, overseeing the teller line to ensure efficient processing of transactions and adherence to compliance standards. Trained and mentored incoming tellers on cash handling procedures, bank policies, and customer service excellence. Managed and reconciled the daily cash vault, maintaining precise ledger balances and securing branch assets. Facilitated digital banking adoption by assisting clients with online banking setup, debit card configuration, and self-service troubleshooting. Resolved complex customer issues by investigating and processing fraud claims and stop payments. Opened new checking and savings accounts, deepening customer relationships and identifying opportunities for cross-selling bank products

Processed and evaluated auto and unsecured lending applications, ensuring accuracy and compliance. Facilitated the opening of new checking, savings, and specialized accounts for retail and commercial clients. Managed day-to-day customer transactions, stop payments, and online banking or debit card inquiries. Conducted high-volume outbound collections calls to negotiate payment terms and resolve past-due accounts. Collaborated directly with customers to design, implement, and track structured repayment plans. Handled the preparation of collection notices, managed repossessions, and processed small claims court cases. Investigated and resolved customer-facing fraud claims while strictly adhering to banking regulations.

Processed daily customer transactions, including deposits, withdrawals, stop payments, and debit card inquiries. Assisted customers with complex account inquiries, digital/online banking support, and fraud claims while adhering to strict security protocols. Promoted bank products and services, utilizing a consultative approach to identify client needs. Referred clients to beneficial lending, investment, and retirement planning opportunities to support financial goals. Managed delinquent accounts by developing repayment plans and sending collection notices. Facilitated the repossession of collateral and assisted with processing small claims court cases when necessary.

Processed and reconciled financial transactions accurately while maintaining strict compliance with security protocols. Consulted clients to identify financial needs, successfully cross-selling tailored bank products and services. Facilitated seamless onboarding by guiding customers through opening new accounts and navigating online banking platforms. Resolved complex client inquiries, including stop payments, debit card issues, and fraud claims, ensuring high customer satisfaction