Bailey Jordan
Franklinton,LA
Summary
Dynamic professional with experience as a Substitute Teacher at Washington Parish School System, adept at fostering academic growth through individualized support and positive reinforcement. Proven customer service skills from Stuart's Cafe, where I efficiently managed high-pressure environments and resolved complaints, enhancing guest satisfaction and loyalty.
Overview
8
8
years of professional experience
Work History
Substitute Teacher
Washington Parish School System
08.2023 - 05.2024
- Managed classroom behavior using positive reinforcement and established routines.
- Provided individualized support to students, fostering academic growth and engagement.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
Waitress
Stuart's Cafe
05.2016 - 08.2023
- Provided exceptional customer service, ensuring satisfaction and repeat business.
- Managed multiple tables efficiently during high-volume service periods.
- Trained new staff on menu offerings and operational standards.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Recommended daily specials, enhancing guest dining experience and increasing sales.
- Processed payments accurately, handling cash and electronic transactions securely.
- Resolved customer complaints promptly, improving overall service quality and retention.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
Certificate - Cosmetology
Aveda Arts & Science
Covington, LA06-2022
High School Diploma -
Varnado High School
Angie, LA05-2016
Skills
- Positive reinforcement
- Individualized support
- Customer service
- Cash handling
- Complaint resolution
- High-pressure environments
- Effective communication
- Relationship building and management
Languages
English
Timeline
Substitute Teacher
Washington Parish School System
08.2023 - 05.2024
Waitress
Stuart's Cafe
05.2016 - 08.2023
Certificate - Cosmetology
Aveda Arts & Science
High School Diploma -
Varnado High School