Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Bailey Kanaly

Edmond,OK

Summary

Bubbly, outgoing, individual with strong management knowledge in hospitality and medical industry background. Very quick learner, with a great attitude and outlook on problem solving. With 10+ years of customer service relations, I strive to help others in any way possible with a smile on my face.

Overview

9
9
years of professional experience

Work History

X-Ray Assistant/Administrative Assistant

Farrow and Dewbre Orthodontics
10.2023 - Current
  • Contributed to a positive workplace environment through effective communication and teamwork with colleagues and supervisors.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Hospitality Manager

Hal Smith Restaurants
09.2021 - 10.2023
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Improved staff performance by providing comprehensive training programs focused on customer service skills.
  • Maintained strong relationships with vendors to ensure timely delivery of products and services at competitive prices.
  • Increased revenue by developing and implementing innovative marketing strategies to attract new customers.
  • Upheld brand reputation through strict adherence to corporate policies and guidelines relating to guest interactions and facility maintenance.
  • Implemented successful upselling initiatives that contributed to an increase in average spend per customer visit.

Project Manager

Pleasant Tree
08.2020 - 09.2021
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Managed projects from procurement to commission.
  • Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.

Dental Hygiene Coordinator

Santa Fe Dental Group
08.2019 - 09.2020
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administrative staff.
  • Ensured accurate treatment records by diligently updating and maintaining patient files.
  • Increased patient retention with exceptional customer service and prompt follow-up communication.
  • Enhanced office efficiency by coordinating and prioritizing hygiene tasks for a team of dental hygienists.
  • Assisted in hiring new dental hygienist team members by reviewing resumes, conducting interviews, and onboarding new hires.
  • Facilitated ongoing professional development for hygienists through organizing training sessions and educational opportunities.
  • Maintained strict compliance with OSHA regulations and infection control protocols, ensuring a safe environment for both patients and staff members.
  • Managed patient inquiries with professionalism, addressing concerns regarding treatments or financial responsibilities promptly and effectively.

Team Lead

TopGolf
01.2016 - 08.2019
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Prepared food and beverages and verified adherence of quality and safe food-handling standards.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Processed payments with focus on accuracy and correct cash-handling procedures.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Trained new staff members on proper customer service and hospitality policies.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

No Degree - Business Management

University of Central Oklahoma
Edmond, OK

High School Diploma -

Altus High School
Altus, OK
05-2015

Skills

  • Verbal and written communication
  • Sales management
  • Cross-functional team management
  • Reliability
  • Team building
  • Problem-solving abilities
  • Customer Relations
  • Professionalism
  • Sales strategy
  • Recruiting and interviewing
  • Orientation and training
  • Adaptability
  • Profit and Loss Management

Languages

English
Full Professional

Timeline

X-Ray Assistant/Administrative Assistant

Farrow and Dewbre Orthodontics
10.2023 - Current

Hospitality Manager

Hal Smith Restaurants
09.2021 - 10.2023

Project Manager

Pleasant Tree
08.2020 - 09.2021

Dental Hygiene Coordinator

Santa Fe Dental Group
08.2019 - 09.2020

Team Lead

TopGolf
01.2016 - 08.2019

No Degree - Business Management

University of Central Oklahoma

High School Diploma -

Altus High School

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Bailey Kanaly