Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Koontz

Hancock,MD

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

4
4
years of professional experience

Work History

Hospitality Assistant Manager

Sheetz
08.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Supervisor

Sheetz
08.2022 - 07.2023
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Maintained compliance with company policies, objectives, and communication goals.

Team Member

Sheetz
04.2020 - 08.2022
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.

Education

No Degree - Business Administration

Liberty University Online
Lynchburg, VA
05.2025

Skills

  • Food Service Management
  • Scheduling
  • Account Updating
  • Appointment Scheduling
  • Conflict Mediation
  • Store Maintenance

Timeline

Hospitality Assistant Manager

Sheetz
08.2023 - Current

Supervisor

Sheetz
08.2022 - 07.2023

Team Member

Sheetz
04.2020 - 08.2022

No Degree - Business Administration

Liberty University Online

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Bailey Koontz