Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic
Bailey Lail

Bailey Lail

Taylorsville,NC

Summary

Dynamic and dedicated licensed cosmetologist with a proven track record at Self Employed, excelling in customer retention through exceptional service and personalized care. Skilled in scheduling appointments and maintaining sanitation practices, I build strong client relationships and stay current with industry trends to enhance client satisfaction and promote healthier hair.

Professional with strong background in beauty and wellness, prepared for this role. Skilled in hair styling, makeup application, and skincare treatments. Known for collaboration and adaptability, ensuring team efficiency and client satisfaction. Reliable, creative, and committed to delivering exceptional results in fast-paced environment.

Overview

12
12
years of professional experience

Work History

Cosmetologist

Self Employed
04.2022 - Current
  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Educated clients on proper hair care techniques to promote healthier hair between appointments.
  • Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
  • Built a loyal clientele base through exceptional customer service and personalized care.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Conducted thorough consultations to understand client needs, preferences, and objectives before each treatment session.

Preschool Teacher's Assistant

Friendship Lutheran Church
08.2018 - 05.2020
  • Supervised children during in-classroom activities and on playground.
  • Interacted with children one-on-one and in small groups to enhance and support learning activities.
  • Engaged and entertained children through recreational and educational activities.
  • Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
  • Communicated with parents to inform about child's progress and classroom behavior.
  • Prepared for lessons by gathering educational materials and setting up equipment.
  • Maintained classrooms by disinfecting and sterilizing surfaces and toys.
  • Organized snack time and nap hours.
  • Assisted teacher by developing lesson plans to meet educational goals for each child.
  • Delivered clear, concise instructions to children to aid in each student's decision-making.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Took part in professional development workshops to boost skills.
  • Assisted with school field trips and special events by collecting permission slips and payments.
  • Prepared reports and maintained administrative records.

Cashier

Bethlehem Pharmacy
09.2014 - 08.2016
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided friendly customer service at drop-off and pick-up counters.
  • Streamlined pharmacy workflow by efficiently managing multiple tasks simultaneously, such as data entry, phone calls, and order processing.

Restaurant Hostess

Bethlehem Seafood & Steak
04.2013 - 05.2013
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.

Education

Certificate - Certified Pharmaceutical Technician

Caldwell Community College And Technical Institute
Hudson, NC
05-2025

Certificate - Cosmetology

Wilkes Community College
Ashe, NC
04-2022

High School Diploma -

Alexander Central High School
Taylorsville, NC
01-2016

Skills

  • Social skills
  • Friendly communication
  • Active listening
  • Licensed cosmetologist
  • Scheduling appointments
  • Clear communication
  • Professionalism and ethics
  • Work Planning and Prioritization
  • Sanitation practices
  • Attention to detail
  • Driven and determined
  • Team collaboration and leadership

Timeline

Cosmetologist

Self Employed
04.2022 - Current

Preschool Teacher's Assistant

Friendship Lutheran Church
08.2018 - 05.2020

Cashier

Bethlehem Pharmacy
09.2014 - 08.2016

Restaurant Hostess

Bethlehem Seafood & Steak
04.2013 - 05.2013

Certificate - Certified Pharmaceutical Technician

Caldwell Community College And Technical Institute

Certificate - Cosmetology

Wilkes Community College

High School Diploma -

Alexander Central High School

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