Bailey Lanford
West,TX
Summary
Energetic Business Administrative and Management Graduate with 10+ years of experience in customer service and 7+ years in administrative roles. Dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills, with proficiency in Microsoft Word, Excel, and Powerpoint.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Community Liaison
AccentCare
04.2023 - Current
- Work closely with physicians to ensure orders are signed within a 30-day time frame.
- Ensure orders are accurate before clearing for insurance.
- Pull company reports.
- Inquire with my sales team to ensure they are knowledgeable of what is pending.
- Investigate daily orders that are holding money that need to be cleared.
Practice- Ortho Coordinator
Fusion Dental & Braces
02.2021 - 02.2023
- Accounts receivable
- Issue refunds
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Used job-related software to draft and finalize written correspondence and documentation.
- Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.
Financial Coordinator
Starr General Dentistry
05.2020 - 02.2021
- Explained insurance benefits, fees, and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Answered questions over phone and in-person regarding billing, scheduling and treatment.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
- Streamlined month-end closing procedures, reducing time spent on reconciliations and adjustments.
- Enhanced cash flow management by optimizing payment schedules and negotiating favorable terms with vendors.
Owner
B&K Dispatching
10.2017 - 05.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Leasing Agent
FPI Management
09.2016 - 10.2017
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Distributed and followed up on tenant renewal notices.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
- Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
- Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Scheduled various contractors to complete needed work on vacant and occupied units.
- Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.
Education
Bachelor of Science - Business Administration and Management
Tarleton State University
Stephenville, TX03.2025
Associate's degree - Business
McLennan Community College
Waco, TX04.2024
Dental Assistant Certification - Dental Assisting
Waco Dental Assistant School
Waco, TX11.2017
High school diploma - High School
Oak Ridge High School
Spring, TX05.2014
Skills
- Accounts Receivable
- Medical Scheduling
- Problem-Solving
- Active Listening
- Relationship Building
- Supervisory Experience
- Organized and detail-oriented
Certification
- Google Analytics Certification
- Driver's License
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Community Liaison
AccentCare
04.2023 - Current
Practice- Ortho Coordinator
Fusion Dental & Braces
02.2021 - 02.2023
Financial Coordinator
Starr General Dentistry
05.2020 - 02.2021
Owner
B&K Dispatching
10.2017 - 05.2020
Leasing Agent
FPI Management
09.2016 - 10.2017
Bachelor of Science - Business Administration and Management
Tarleton State University
Associate's degree - Business
McLennan Community College
Dental Assistant Certification - Dental Assisting
Waco Dental Assistant School
High school diploma - High School
Oak Ridge High School
- Google Analytics Certification
- Driver's License
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