Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Timeline
Generic
Bailey Lanford

Bailey Lanford

West,TX

Summary

Energetic Business Administrative and Management Graduate with 10+ years of experience in customer service and 7+ years in administrative roles. Dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills, with proficiency in Microsoft Word, Excel, and Powerpoint.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Community Liaison

AccentCare
2023.04 - Current
  • Work closely with physicians to ensure orders are signed within a 30-day time frame.
  • Ensure orders are accurate before clearing for insurance.
  • Pull company reports.
  • Inquire with my sales team to ensure they are knowledgeable of what is pending.
  • Investigate daily orders that are holding money that need to be cleared.

Practice- Ortho Coordinator

Fusion Dental & Braces
2021.02 - 2023.02
  • Accounts receivable
  • Issue refunds
  • Entered data, generated reports, and produced tracking documents.
  • Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
  • Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
  • Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
  • Used job-related software to draft and finalize written correspondence and documentation.
  • Oversaw scheduling tasks efficiently, ensuring optimal staff coverage during peak times without sacrificing quality of service delivery or exceeding budget constraints.

Financial Coordinator

Starr General Dentistry
2020.05 - 2021.02
  • Explained insurance benefits, fees, and procedures to patients.
  • Contacted insurance carriers to discuss policies and individual patient benefits.
  • Submitted claims to insurance companies on same day as patient treatment.
  • Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
  • Answered questions over phone and in-person regarding billing, scheduling and treatment.
  • Maintained a high level of confidentiality when handling sensitive financial information and employee records.
  • Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
  • Streamlined month-end closing procedures, reducing time spent on reconciliations and adjustments.
  • Enhanced cash flow management by optimizing payment schedules and negotiating favorable terms with vendors.

Owner

B&K Dispatching
2017.10 - 2020.05
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.

Leasing Agent

FPI Management
2016.09 - 2017.10
  • Performed background, reference and credit checks as part of screening process of prospective tenants.
  • Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
  • Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
  • Toured property with prospective tenants and provided wealth of information in regards to its key features.
  • Established rapport with potential tenants during tours, highlighting community features tailored to their specific needs and preferences.
  • Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
  • Distributed and followed up on tenant renewal notices.
  • Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
  • Participated in property inspections to prepare for move-ins and move-outs.
  • Generated leads through various marketing channels such as social media platforms, email campaigns, and print advertising materials.
  • Improved property appearance with consistent inspections, identifying areas in need of repair or updates.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Scheduled various contractors to complete needed work on vacant and occupied units.
  • Streamlined administrative tasks such as lease renewals, rent collection, and tenant communication to maximize efficiency.

Education

Bachelor of Science - Business Administration and Management

Tarleton State University
Stephenville, TX
03.2025

Associate's degree - Business

McLennan Community College
Waco, TX
04.2024

Dental Assistant Certification - Dental Assisting

Waco Dental Assistant School
Waco, TX
11.2017

High school diploma - High School

Oak Ridge High School
Spring, TX
05.2014

Skills

  • Accounts Receivable
  • Medical Scheduling
  • Problem-Solving
  • Active Listening
  • Relationship Building
  • Supervisory Experience
  • Organized and detail-oriented

Certification

  • Google Analytics Certification
  • Driver's License

Personal Information

Work Permit: Authorized to work in the US for any employer

Timeline

Community Liaison

AccentCare
2023.04 - Current

Practice- Ortho Coordinator

Fusion Dental & Braces
2021.02 - 2023.02

Financial Coordinator

Starr General Dentistry
2020.05 - 2021.02

Owner

B&K Dispatching
2017.10 - 2020.05

Leasing Agent

FPI Management
2016.09 - 2017.10

Bachelor of Science - Business Administration and Management

Tarleton State University

Associate's degree - Business

McLennan Community College

Dental Assistant Certification - Dental Assisting

Waco Dental Assistant School

High school diploma - High School

Oak Ridge High School
  • Google Analytics Certification
  • Driver's License
Bailey Lanford