Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Lang

Wenatchee

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. I am a resourceful and experienced worker offering expertise in customer service, data entry and time management. I am a detail-oriented team player with strong organizational skills who handles multiple projects simultaneously with a high degree of accuracy, known for my reliability and adaptability, with swift capacity to learn and apply new skills. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

5
5
years of professional experience

Work History

Back Office Associate

The Home Depot
03.2024 - Current
  • Monitored and tracked budgets and expenses.
  • Supported staff on special assignments and projects.
  • Compiled and analyzed data to produce reports.
  • Purchased and maintained office supplies.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Efficiently managed high volumes of incoming correspondence, prioritizing tasks based on urgency and importance.
  • Troubleshoot equipment to maintain efficiency and reduce IT/service calls.
  • Created and maintained detailed records of all office activities.
  • Maintained accurate records of inventory levels, ensuring proper stock management and order fulfillment.

Head Cashier

The Home Depot
05.2021 - 03.2024
  • Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
  • Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Used POS system to enter orders, process payments and issue receipts.
  • Ensured compliance with financial and security policies, safeguarding store assets.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Coordinated breaks for fellow cashiers, ensuring continuous coverage during busy periods without compromising productivity.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Shift Lead

Sonic Drive In
02.2020 - 04.2021
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays.

Education

Associate of Arts - N/A

Big Bend Community College
Moses Lake, WA
06-2019

High School Diploma -

Moses Lake High School
Moses Lake, WA
06-2018

Skills

  • Confidentiality assurance
  • Meticulous attention to detail
  • Office management
  • Record retention
  • Positive attitude
  • Time management
  • Data entry and recordkeeping abilities
  • Verbal and written communication
  • Strong problem solver
  • Office equipment maintenance
  • Office supply management
  • Bookkeeping
  • Resourceful
  • 10-key entry
  • Critical thinker
  • Strong interpersonal skills
  • Adaptability and flexibility
  • Fast typing speed
  • Computer skills
  • Multitasking
  • Excellent communication
  • Professional and courteous

Timeline

Back Office Associate

The Home Depot
03.2024 - Current

Head Cashier

The Home Depot
05.2021 - 03.2024

Shift Lead

Sonic Drive In
02.2020 - 04.2021

Associate of Arts - N/A

Big Bend Community College

High School Diploma -

Moses Lake High School

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Bailey Lang