Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Bailey Lanier

Harrisville,UT

Summary

Resourceful Office Manager with many years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration, and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure atmospheres.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Office Manager/Administrative Assistant

All Star Striping
Ogden, UT
03.2019 - Current
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Organized company events including holiday parties, team building activities .
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Provided training to new hires on office policies and procedures.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Reviewed files and records to obtain information and respond to requests.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Created travel arrangements for senior managers according to their requirements.
  • Coordinated mailings including sorting mail, preparing packages for shipping via courier service or postal service.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Updated contact lists regularly when changes occur in employee status or contact information.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Answered questions from customers regarding products and services offered by the company.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Provided secretarial and office management support while building cooperative working relationships.
  • Inventoried and ordered supplies for office.
  • Scheduled appointments, meetings and events for management staff.
  • Prepared and prioritized calendars and correspondence.
  • Tracked and submitted employee timesheets to prepare for payroll processing.
  • Composed, edited and typed complex memos and reports with job-related software.
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies.

Bakery/Deli Department Manager

Target
Centerville, UT
01.2012 - 03.2019
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Monitored inventory levels of baked goods and deli products to ensure sufficient stock was maintained.
  • Trained new staff in customer service techniques, food safety regulations and product knowledge.
  • Analyzed business performance data and forecasted business results for upper management.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Minimized cross-contamination and infection risks by consistently following safe food handling procedures.
  • Decorated cakes and pastries, baked breads, tarts and pies and created specialty desserts.
  • Adhered to budget restrictions when ordering supplies or hiring personnel for the bakery and deli department.

Skills

  • Office Management
  • Staff hiring
  • Customer Service
  • Supply Management
  • Inventory Control
  • Billing
  • Administrative Support
  • Contract Administration
  • Data Entry
  • Bookkeeping
  • Database Administration
  • Senior leadership support
  • Mail handling
  • Scheduling and calendar management
  • Scheduling Coordination
  • Document Management
  • Customer Relations
  • Financial Accounting
  • Office Administration
  • Payroll Processing
  • Report Writing

Certification

  • Notary

Timeline

Office Manager/Administrative Assistant

All Star Striping
03.2019 - Current

Bakery/Deli Department Manager

Target
01.2012 - 03.2019

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Bailey Lanier