Bailey Lawrence
Summary
Well-qualified Human Resources Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Certified Clinical Medical Assistant
Tamarack Health Family Medicine
10.2021 - Current
- Prepared patients for examinations or treatments, positioning them properly to ensure comfort throughout the procedure while assisting healthcare professionals as needed.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed inventory levels for medical supplies, ensuring appropriate stock was available for seamless clinic operations.
- Facilitated effective communication between patients and healthcare providers with clear explanation of medical procedures and treatment plans.
Floral Designer Assistant
Indianhead Floral Garden & Gift
06.2021 - 10.2021
- Enhanced customer satisfaction by creating visually appealing floral arrangements tailored to individual preferences.
- Collaborated with team members to complete complex projects on time and within budget constraints.
- Provided exceptional customer service by promptly addressing inquiries, concerns, and requests from clients.
- Coordinated delivery schedules with drivers to ensure timely deliveries for special occasions such as weddings or funerals.
Senior Patient Access Representative
Spooner Health
06.2018 - 06.2021
- Improved patient satisfaction by providing timely and accurate appointment scheduling.
- Collaborated with clinical staff to ensure seamless coordination of care, resulting in improved patient outcomes.
- Managed high call volumes while maintaining exceptional customer service standards for patients and healthcare providers alike.
- Conducted regular audits of patient accounts to maintain accuracy, minimize errors, and prevent revenue loss due to incorrect billing practices.
- Assisted patients in understanding their financial responsibilities, promoting transparency and trust between the facility and its clientele.
Human Resources Manager
Dave & Wally's Transmission, Inc.
03.2014 - 06.2018
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Education
NHA Certification - CCMA
National Healthcare Association
Hayward, WI01.2024
Associate of Arts - Human Resource Management
Wisconsin Indianhead Technical College
Rice Lake, WI06.2016
Skills
- HIPAA Compliance
- Immunization Administration
- Venipuncture Expertise
- Vital signs monitoring
- Sales and Upselling
- Floral Arrangement Techniques
- Seasonal flower knowledge
- Floral shop assistance
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Recruitment and hiring
Timeline
Certified Clinical Medical Assistant
Tamarack Health Family Medicine
10.2021 - Current
Floral Designer Assistant
Indianhead Floral Garden & Gift
06.2021 - 10.2021
Senior Patient Access Representative
Spooner Health
06.2018 - 06.2021
Human Resources Manager
Dave & Wally's Transmission, Inc.
03.2014 - 06.2018
NHA Certification - CCMA
National Healthcare Association
Associate of Arts - Human Resource Management
Wisconsin Indianhead Technical College
Similar Profiles
Angela Martinez-MartinezAngela Martinez-Martinez
Director of Nursing Informatics at Waco Family Medicine formerly known as Family Health CenterDirector of Nursing Informatics at Waco Family Medicine formerly known as Family Health Center
Bethany McKimBethany McKim
Registered Behavior Technician at Tamarack Family ServicesRegistered Behavior Technician at Tamarack Family Services
BRITTANY ANDREWSBRITTANY ANDREWS
Senior Office Coordinator at Atrium Health Primary Care One Health Family MedicineSenior Office Coordinator at Atrium Health Primary Care One Health Family Medicine