Summary
Overview
Work History
Skills
Websites
Certification
Currentjob
Timeline
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Bailey Leon

Kenosha,United States

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Passionate about travel and helping others, I have found my true calling in the hospitality industry. Since March 2022, I have thrived as an Attendee Experience Manager at Bishop-McCann. I dedicate my efforts to ensuring the seamless execution of both virtual and in-person events for our valued clients. Being a part of Bishop-McCann brings me immense joy as I contribute to creating unforgettable experiences. My professional drive is fueled by collaboration, organization, and maintaining a healthy work-life balance, which have been instrumental in achieving my goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Lead Attendee Experience Manager

Bishop-McCann
02.2023 - Current
  • Directed a team of Attendee Experience Managers while also executing the responsibilities from my former role. Managed their training process, daily tasks review, and conducted performance evaluations.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.

Attendee Experience Manager

Bishop-McCann
03.2022 - 02.2023
  • Oversaw attendee interactions, materials, and ensured memorable experiences occurred.
  • Collaborated with Program Managers to provide budgetary updates and program status information to clients.
  • Communicate with various clients, VIPs and executives on program needs, deadlines and objectives.
  • Responsible for the following for program duration:
  • Cvent website builds & testing
  • E-Communications and management
  • Attendee Housing (rooming lists, Passkey)
  • Printed Materials & Branding
  • Event reporting
  • HCP reporting & reimbursement/honorarium processing

Office Administrator

Carpets Plus Outlet
08.2020 - 03.2022
  • Ensured accurate billing by reconciling invoices
  • Utilized marketing strategies across multiple platforms including social media, website, and print ads
  • Utilized graphic design skills to create visually appealing assets.
  • Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
  • Maintained electronic and paper filing systems for easy retrieval of information.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

Meeting Planner Assistant

American Express Global Business Travel
01.2018 - 08.2020
  • Assisted meeting planner in daily operational tasks, encompassing various responsibilities.
  • Optimized Cvent website builds for improved usability and increased customer interaction.
  • Worked closely with internal teams such as sales, marketing, finance, IT support departments to coordinate efforts and maximize event success.
  • Generated cost savings through effective contract negotiations
  • Created and managed rooming lists
  • Ensured accurate and precise data through thorough cross-checking
  • Managed final reconciliation and budget for projects.
  • Coordinated travel arrangements for speakers and VIPs, providing a seamless experience from arrival to departure.

Skills

  • Cvent Certified
  • Registration Website Development
  • Microsoft Excel
  • Event Planning
  • Team Leadership
  • Verbal and written communication
  • Staff Management
  • Customer Relationship Management (CRM)
  • Key Performance Indicators
  • Adaptability and Flexibility

Certification

  • Cvent Event Management
  • Healthcare Meetings Compliance Certificate (HMCC)

Currentjob

Lead Attendee Experience Manager, Bishop-McCann, Kenosha, Wisconsin, 02/2023, Present, 1 year 6 months

Timeline

Lead Attendee Experience Manager

Bishop-McCann
02.2023 - Current

Attendee Experience Manager

Bishop-McCann
03.2022 - 02.2023

Office Administrator

Carpets Plus Outlet
08.2020 - 03.2022

Meeting Planner Assistant

American Express Global Business Travel
01.2018 - 08.2020

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Bailey Leon