Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bailey Little

Burleson,USA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Guest Experience Manager

Cava Grill
06.2024 - Current
  • Trained new team members on company policies and procedures to maintain consistent guest experience standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.

COVID-19 Contact Tracer

TEKsystems
11.2021 - 03.2024
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
  • Collaborated effectively with a diverse team of public health professionals to streamline contact tracing processes and share best practices.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Provided comprehensive reports to supervisors regarding case progress, trends observed, and potential areas for improvement in contact tracing methods.
  • Adapted quickly to changing protocols as new information became available about COVID-19 transmission patterns, updating procedures accordingly.
  • Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.
  • Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
  • Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.

Associate

Walmart
07.2021 - 11.2021
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

COVID-19 Case Investigator

Teksystems
09.2020 - 07.2021
  • Documented findings and prepared detailed reports.
  • Played an instrumental role in reducing local infection rates through vigilant monitoring of case trends, early identification of potential outbreaks, and targeted interventions as appropriate.
  • Reduced the risk of community transmission by promptly identifying close contacts of confirmed cases.
  • Managed the COVID-19 response by efficiently conducting case investigations and contact tracing.
  • Assisted public health departments in containing the virus spread by diligently monitoring cases and contacts.

General Manager

Domino's Pizza, Inc
08.2017 - 09.2020
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Education

High School or Equivalent -

Oscar Dean Wyatt High School

Skills

  • Exceptional communication
  • Data entry proficiency
  • Complaint Handling
  • Client Relationship Management
  • Team member development
  • Policy Adherence
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Multitasking
  • Computer Literacy

Certification

John Hopkins COVID-19 Contact Tracing, 03/01/22, Describe the natural history of SARS-CoV-2, including the infectious period, the presentation of COVID-19, and evidence for how it is transmitted. Demonstrate the utility of case investigation and contact tracing, identify common barriers, and possible strategies to overcome them. Define an infectious contact and timeline for public health intervention through contact tracing. Present some ethical considerations around contact tracing, isolation and quarantine.

Timeline

Guest Experience Manager

Cava Grill
06.2024 - Current

COVID-19 Contact Tracer

TEKsystems
11.2021 - 03.2024

Associate

Walmart
07.2021 - 11.2021

COVID-19 Case Investigator

Teksystems
09.2020 - 07.2021

General Manager

Domino's Pizza, Inc
08.2017 - 09.2020

High School or Equivalent -

Oscar Dean Wyatt High School

Similar Profiles

CREATE PROFILE
Bailey Little