Bailey Madison
Logan,OH
Summary
Adept at managing high-stress situations and enhancing customer satisfaction, I leveraged my decision-making and customer service skills at ValueCare Ambulance to streamline operations and improve emergency response times. My background also includes roles in healthcare, retail, and hospitality, where I consistently improved service delivery and team efficiency.
Overview
8
8
years of professional experience
Work History
Dispatcher
ValueCare Ambulance
09.2022 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 or more fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Enhanced communication with first responders by maintaining updated contact information and utilizing clear, concise language during dispatches.
- Accurate emergency response times by efficiently coordinating with first responders and accurately relaying critical information.
Nursing Assistant
Fairfield Medical Center
06.2022 - 09.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Helped with good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Identified changes in patient condition or behavior, alerting appropriate healthcare personnel for prompt intervention when necessary.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Gave efficient communication between healthcare teams by coordinating patient schedules and updates.
Customer Service Representative
Bestbuy Retail Store
01.2020 - 06.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Processed returns and exchanges
- Was in charge of opening and closing registers, as well as balancing them.
Assistant Store Manager
Rue21
10.2018 - 11.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Over saw employee payroll and schedules
- Managed 14 employees
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
Restaurant Hostess
Olive Garden Restaurant
05.2017 - 10.2018
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
Education
No Degree - Cosmetology
Ohio State School of Cosmetology
Canal Winchester, OH05-2017
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Time management
- Problem-solving
- Customer relations
- Schedule management
- Customer relationship management
- Work order management
- Management
- Communication Skills
- Scheduling
- Conflict resolution
- Radio communication
Timeline
Dispatcher
ValueCare Ambulance
09.2022 - Current
Nursing Assistant
Fairfield Medical Center
06.2022 - 09.2022
Customer Service Representative
Bestbuy Retail Store
01.2020 - 06.2022
Assistant Store Manager
Rue21
10.2018 - 11.2019
Restaurant Hostess
Olive Garden Restaurant
05.2017 - 10.2018
No Degree - Cosmetology
Ohio State School of Cosmetology
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