Bailey Malone
Championsgate,FL
Summary
Customer-focused professional with 4 years of experience. Proven track record in resolving customer inquiries and complaints across multiple channels, delivering personalized service, and leveraging customer feedback to enhance experiences. Skilled in communication, customer service, and creative problem-solving, with expertise in Adobe Illustrator and social media engagement.
Overview
4
4
years of professional experience
Work History
Customer Experience Agent
Rent The Runway
05.2024 - Current
- Resolve customer inquiries and complaints across multiple communication channels, including phone, email, SMS, and chat.
- Assist customers in selecting styles that align with their personal preferences and event requirements by maintaining thorough knowledge of inventory and fit guides.
- Provide personalized service while achieving quality and productivity objectives, employing attentive listening and creative problem-solving to troubleshoot and resolve customer issues.
Apparel Designer/Sales
SonderSeoul
11.2021 - 05.2024
- Analyzed and created fashion trends to align with customer preferences, utilizing Adobe Illustrator for design and product development.
- Collaborated with partners and factories to produce custom-made garments, ensuring quality and timely delivery.
- Developed engaging social media content, enhancing brand visibility and customer engagement.
- Employed sales strategies to foster customer relationships, successfully resolving inquiries and closing sales.
General Merchandiser
Target
07.2021 - 11.2021
- Managed inventory levels effectively, ensuring product availability while minimizing stock-outs and excess inventory.
- Operated cash register and electronic equipment with accuracy and efficiency, contributing to improved customer service.
- Resolved customer complaints professionally, enhancing customer satisfaction through timely issue resolution.
Pet-Care Provider
Self-Employed
03.2021 - 07.2021
- Responded promptly and effectively to emergency situations related to pet care, ensuring the safety and well-being of pets.
- Maintained a clean and sanitary environment by regularly cleaning and disinfecting pet areas.
- Built trusting relationships with pet owners by providing regular updates on their pets' health and administering prescribed medications and treatments.
Education
Bachelors - Fashion Merchandising and Design
Central Michigan University
08.2025
Associate of Arts and Science - undefined
Lone Star College Cy-fair
01.2023
High School Diploma - undefined
Penn Foster High School
06.2020
Skills
- Customer Service Expert
- Microsoft PowerPoint Expert
- Microsoft Word Expert
- Communications Expert
- Social Media Expert
- Adobe Photoshop Expert
- Adobe Illustrator Expert
- Creativity Expert
- Slack Software Expert
- Gladly (Ordering System) Experienced
- Kustomer (Ordering System) Experienced
- Ticketing Experienced
- When I Work Experienced
- Jira Experienced
Timeline
Customer Experience Agent
Rent The Runway
05.2024 - Current
Apparel Designer/Sales
SonderSeoul
11.2021 - 05.2024
General Merchandiser
Target
07.2021 - 11.2021
Pet-Care Provider
Self-Employed
03.2021 - 07.2021
Associate of Arts and Science - undefined
Lone Star College Cy-fair
High School Diploma - undefined
Penn Foster High School
Bachelors - Fashion Merchandising and Design
Central Michigan University
Similar Profiles
Jasmine SuleimanJasmine Suleiman
Repairs at Rent The RunwayRepairs at Rent The Runway
Sarah Saez SmithSarah Saez Smith
Sr. Payroll Manager at Rent The RunwaySr. Payroll Manager at Rent The Runway
David WrightDavid Wright
Software Engineer 3 at Rent The RunwaySoftware Engineer 3 at Rent The Runway
Ernesto MartinezErnesto Martinez
Office Depot at Photoclub (Family Bussiness)Office Depot at Photoclub (Family Bussiness)
Nahuel Zabala-RodriguezNahuel Zabala-Rodriguez
Driver Sales Representative (CDL A Driver) at XPO LogisticsDriver Sales Representative (CDL A Driver) at XPO Logistics