Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Marker

CASPER,WY

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. With a talent for interacting with staff at all levels of organization and public.

Overview

10
10
years of professional experience

Work History

Sales Specialist

Spectrum
09.2021 - Current
  • Educate customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Provide first-rate service to all customers and potential customers.
  • Develop and maintain comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Gain customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.

Administrative Assistant

No Place Like Home Real Estate
07.2018 - 09.2021
  • Executed record filing system to improve document organization and management.
  • Scheduled office meetings and client appointments for agents and the broker.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Managed phone, mail, and email correspondence.
  • Resolved customer disputes to maintain positive relationships and increase customer base.
  • Drafted and reviewed lease agreements to lay out terms and conditions of rental and protect owner and renter rights.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Collected rent and security deposits to provide timely payments to property owners.
  • Screened customers by checking credit, employment and rental history to protect property owner investments.
  • Arranged for cleaning and upkeep to keep properties presentable for potential tenants.
  • Kept updated on property listings to provide prospective tenants with most current information on available properties.
  • Managed payments and billing for rental properties by paying bills for utilities and maintenance with rental income and issuing profits to owners.
  • Responded quickly to customer inquiries, answering questions and offering insight into properties.
  • Kept up-to-date rental records and customer information in company systems.
  • Helped train new staff on company policies, procedures and standards, boosting productivity.

Server, Bartender, To-Go Specialist

Olive Garden
05.2015 - 04.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Served high customer volumes during special events, nights, and weekends.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed strict recipes and drink measurements to minimize product used.
  • Explained daily specials and beverage promotions to exceed daily sales goals.
  • Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
  • Verified drinking age requirements of customers by carefully reviewing photo identification.
  • Followed all company policies and procedures to deliver quality food.
  • Listened and responded to customer requests and forwarded necessary information to superiors.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Maintained flexible work schedule to meet event needs.

Server

Old Chicago Pizza
04.2018 - 04.2019
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.

Server, Hostess, Busser

On The Border
11.2013 - 04.2018
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Seated customers in timely manner by managing reservations and waitlists skillfully.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
  • Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
  • Seated patrons based on guest preferences and seating availability.
  • Minimized customer service complaints by expertly managing customer expectations during busy periods.
  • Reset and cleaned tables quickly to prepare for new customers.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
  • Developed excellent relationships with managers and fellow team members to support team success and positive work environment.

Education

No Degree - Psychology

Casper College
Casper, WY
05.2016

High School Diploma -

Natrona County High School
Casper, WY
05.2015

Skills

  • Upselling Strategies
  • Product Recommendations
  • Team Collaboration
  • Cell Phone Operating Systems
  • Customer Relationship Management
  • Verbal and Written Communication

Timeline

Sales Specialist

Spectrum
09.2021 - Current

Administrative Assistant

No Place Like Home Real Estate
07.2018 - 09.2021

Server

Old Chicago Pizza
04.2018 - 04.2019

Server, Bartender, To-Go Specialist

Olive Garden
05.2015 - 04.2020

Server, Hostess, Busser

On The Border
11.2013 - 04.2018

No Degree - Psychology

Casper College

High School Diploma -

Natrona County High School

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Bailey Marker