Bailey Martinez
Austin
Summary
Dynamic Cafe Supervisor at Lifetime Fitness Center with expertise in food service operations and staff training. Enhanced customer satisfaction through effective scheduling and inventory management. Proven ability to foster a collaborative team environment while ensuring compliance with health regulations. Committed to delivering exceptional service and maintaining high-quality standards.
Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
5
5
years of professional experience
Work History
Cafe Supervisor
Lifetime Fitness Center
11.2023 - Current
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
- Maintained a clean and safe work environment by adhering to health regulations and conducting regular inspections.
- Increased employee productivity through effective scheduling, task delegation, and performance monitoring.
- Requisitioned and ordered ingredients, food and other supplies to maintain optimum inventory.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Led a team of baristas to deliver consistent high-quality beverages and food items to customers.
- Improved cafe aesthetic appeal with regular maintenance activities and strategic decor updates.
- Established open communication channels within the team, allowing for prompt resolution of issues and fostering a collaborative work environment.
- Initiated weekly staff meetings to discuss operational updates, share best practices, and address areas for improvement.
- Fostered a positive work culture by providing ongoing support, feedback, and recognition for staff achievements.
- Assessed staffing needs and recruited new staff using newspaper advertisements, job fairs and social media.
Nanny
Care.com Inc
01.2022 - Current
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Preschool Teacher
CDC
01.2023 - 12.2023
- Developed strong relationships with parents and caregivers, providing regular updates on their child''s progress and addressing any concerns proactively.
- Developed weekly lesson plans and activities to engage children and promote learning.
- Maintained organized, fun and interactive classroom to help children feel safe.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
Guest Service Officer
Target
01.2021 - 05.2023
- Assisted in resolving billing disputes by thoroughly reviewing charges and offering appropriate solutions.
- Built strong relationships with repeat guests, recognizing their preferences and anticipating their needs upon arrival.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness.
- Monitored inventory levels of front desk supplies, placing orders as necessary to maintain optimal stock levels.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
Sales Associate
Marshalls
03.2020 - 09.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
RST
Akins Early College High School
Austin, TX07.2021
Skills
- Coffee shop operations
- Staff training and development
- Health and safety regulations
- Food safety compliance
- Scheduling coordination
- Nutrition
- Social media promotion
- Marketing initiatives
- Cafe inventory
- Point of sale systems
- Timekeeping
- Customer engagement
- Customer experience management
- Scheduling
- Foodservice
Timeline
Cafe Supervisor
Lifetime Fitness Center
11.2023 - Current
Preschool Teacher
CDC
01.2023 - 12.2023
Nanny
Care.com Inc
01.2022 - Current
Guest Service Officer
Target
01.2021 - 05.2023
Sales Associate
Marshalls
03.2020 - 09.2021
RST
Akins Early College High School
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