Bailey Masterfield
Glennallen,AK
Summary
Dynamic veterinary assistant with a strong background in client communication and animal safety at Calapooia Veterinary Center. Proven ability to enhance patient care through meticulous data entry and compassionate support. Recognized for effectively managing high-stress situations while maintaining professionalism, contributing to improved client satisfaction and operational efficiency.
Veterinary professional with experience in animal care, medical support, and client communication. Skilled in assisting with procedures, administering medications, and performing lab tests. Strong focus on teamwork and adaptability ensures seamless clinic operations. Reliable and results-driven, with compassionate approach to patient care.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with documenting intricate medical information in emergency settings. Utilizes comprehensive medical knowledge and attention to detail to support clinical staff effectively. Knowledge of medical terminology and electronic health record systems, ensuring accurate and timely patient documentation.
Overview
7
7
years of professional experience
Work History
Veterinary Assistant
Calapooia Veterinary Center
12.2021 - 02.2025
- Assisted veterinarians in routine examinations and procedures.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Learned proper handling techniques for various animal species during treatments.
- Supported client interactions by providing information on pet care and services.
- Prepared medical instruments and supplies for procedures, ensuring readiness.
- Assisted in the administration of medications and vaccinations to animals.
- Documented patient information in electronic health records accurately and efficiently.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Ensured accuracy of medical records by diligently documenting all relevant information for each patient visit.
- Facilitated efficient inventory management through regular stock checks, ordering supplies, and organizing storage areas.
- Collaborated with veterinary staff to provide exceptional customer service while managing phone calls and front desk tasks.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Managed kennel duties responsibly ensuring cleanliness comfort safety nutrition hydration exercise monitoring recovering boarding animals.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Supported veterinary team in diagnostic imaging procedures such as radiographs and ultrasounds for accurate diagnoses.
- Assisted in emergency situations effectively providing first aid or life-saving measures under veterinarian supervision.
Customer Service Representative
Bailey Veterinary Clinic
09.2020 - 12.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Maintained accurate records of customer interactions in CRM system for improved service delivery.
- Collaborated with team members to streamline processes, enhancing overall efficiency in operations.
- Provided training and support to new staff, fostering a cohesive work environment.
- Analyzed customer feedback data to identify trends and recommend actionable solutions.
- Monitored service metrics, ensuring adherence to quality standards and improving customer satisfaction scores.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Fire Detection Camera Operator
Douglas Forest Protective Association
05.2020 - 09.2020
- Operated various camera equipment to capture high-quality footage for diverse projects.
- Collaborated with production teams to ensure seamless integration of visual elements.
- Adjusted lighting and composition to enhance overall video quality and storytelling.
- Monitored live feeds, ensuring accurate framing and focus during recordings.
- Maintained camera equipment, performing routine checks and troubleshooting technical issues.
- Trained junior camera operators on equipment handling and operational procedures.
- Supported multi-camera setups by effectively communicating with other operators to achieve desired coverage during live events or studio recordings.
- Maintained a calm demeanor under pressure while managing tight deadlines or unexpected challenges on set.
- Enhanced video quality by skillfully operating camera equipment and adjusting angles, focus, and lighting.
- Set up and operated remote cameras for live video feeds.
Wildland Firefighter
Douglas Forest Protective Association
06.2019 - 09.2019
- Led fire suppression efforts to protect natural resources and communities from wildfires.
- Operated and maintained firefighting equipment, ensuring optimal performance during emergency situations.
- Coordinated with local agencies to develop effective wildfire response plans and strategies.
- Conducted risk assessments to identify fire hazards and implement preventive measures.
- Implemented safety procedures to minimize risks and enhance team preparedness during operations.
- Monitored weather conditions and fire behavior to inform operational decisions in real-time.
- Collaborated with teams to restore affected areas post-incident, promoting environmental recovery initiatives.
- Cut and cleared brush and dug trenches to create fire lines using axes, chainsaws or shovels.
- Patrolled burnt areas after fires to locate and eliminate hot spots that could flare or rekindle.
- Enhanced wildfire containment by coordinating and executing strategic fireline construction.
- Upheld high standards of professionalism while interacting with the public during prescribed burns or emergency situations.
- Optimized firefighter performance through active participation in daily physical training sessions designed to maintain endurance levels.
- Established water supplies, connected hoses and directed water onto fires.
- Maintained readiness for rapid response by ensuring timely completion of required training certifications and qualifications updates.
- Reduced wildfire damage to property by employing effective structure protection measures.
- Collaborated with interagency partners to share resources, knowledge, and strategies for more effective wildfire response.
- Supported incident management teams with accurate mapping, GPS tracking, and real-time information sharing.
- Boosted situational awareness among firefighters through consistent monitoring of weather conditions and fire behavior patterns.
- Operated pumping engine to direct water pressure in hose and nozzle for most efficient operation.
Cashier
Coastal Farm & Ranch
09.2017 - 05.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to optimize checkout workflow.
- Implemented strategies for reducing wait times during peak hours.
- Trained new cashiers on register operations and store policies.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Monitored inventory levels at checkout stations, ensuring stock availability.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
Emergency Department Scribe
Mercy Medical Center
04.2018 - 10.2018
- Documented patient histories and clinical findings during emergency department visits.
- Facilitated communication between medical staff and patients, ensuring clarity and understanding.
- Streamlined charting processes, enhancing efficiency in patient care documentation.
- Assisted physicians with real-time data entry, improving accuracy of medical records.
- Collaborated with healthcare teams to refine protocols for patient intake and information flow.
- Led initiatives to improve electronic health record utilization, driving overall departmental efficiency.
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Accompanied physicians through day in fast-paced, stressful environments.
- Stayed on top of current patient loads to facilitate efficient and organized workflow.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Selected appropriate ICD-10 and CPT codes for records.
- Remained adaptable and responsive to changing patient needs, effectively managing multiple cases simultaneously while maintaining high levels of accuracy.
- Supported optimal patient outcomes with meticulous note-taking during emergency department procedures and interventions.
- Processed paperwork such as discharges and transportation orders to coordinate patient movements.
- Aided in efficient decision-making for physicians with well-organized presentation of relevant patient data during rounds or consultations.
- Assisted physicians in providing high-quality care with thorough documentation of patient symptoms, diagnostic procedures, and treatment recommendations.
- Improved patient care by accurately documenting medical histories, vital signs, and physician orders.
- Submitted orders for additional tests and examinations.
- Ensured accuracy in medical records by diligently reviewing charts for completeness and promptly addressing any discrepancies.
- Bolstered physician-patient relationships by acting as an intermediary for communication, ensuring that all relevant information was accurately conveyed between parties.
- Contributed to a positive patient experience by maintaining clear communication between physicians, nurses, and other healthcare professionals.
- Promoted a safe environment for patients and staff through adherence to strict confidentiality protocols regarding sensitive medical information.
- Verified accuracy of patient information and medical records to avoid discrepancies and maintain consistency.
Education
High School Diploma -
Oakland High School
Oakland, OR06-2017
Skills
- Client communication
- Cleaning and sanitizing
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Complaint resolution
- Patient restraint
- Animal safety
- Chainsaw operation
- Fire containment
- Fire suppression tools operations
- Backfire and flanking
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Veterinary Assistant
Calapooia Veterinary Center
12.2021 - 02.2025
Customer Service Representative
Bailey Veterinary Clinic
09.2020 - 12.2021
Fire Detection Camera Operator
Douglas Forest Protective Association
05.2020 - 09.2020
Wildland Firefighter
Douglas Forest Protective Association
06.2019 - 09.2019
Emergency Department Scribe
Mercy Medical Center
04.2018 - 10.2018
Cashier
Coastal Farm & Ranch
09.2017 - 05.2019
High School Diploma -
Oakland High School
Similar Profiles
Elysia ReyesElysia Reyes
Veterinary Assistant at McGrath Veterinary Center. Veterinary MarketingVeterinary Assistant at McGrath Veterinary Center. Veterinary Marketing
Brittany PrestenBrittany Presten
Client Services Representative at Las Vegas Veterinary Specialty Center / Veterinary Emergency + Critical CareClient Services Representative at Las Vegas Veterinary Specialty Center / Veterinary Emergency + Critical Care
Emily PruittEmily Pruitt
Veterinary Assistant at Columbus Veterinary Medical CenterVeterinary Assistant at Columbus Veterinary Medical Center
Chiranjit SahaChiranjit Saha
Manager of Pharmacy Services at Copper River Native AssociationManager of Pharmacy Services at Copper River Native Association
Andrew GalltAndrew Gallt
Mechanic at JeremyMechanic at Jeremy