Bailey Mcbrayer
Lenexa,KS
Summary
Organized Coordinator focused on boosting customer satisfaction and service quality. Familiar with documentation, reporting and compliance requirements. Skilled in managing employee documentation and maintaining files and records. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
3
3
years of professional experience
Work History
Flex Coordinator & Human Resources Manger
Hy-Vee
, KC
11.2022 - 09.2023
- Handled sensitive employee and company information with highest level of confidentiality and discretion.
- Encouraged open communications, promoting positive and pro-employee work environment.
- Recruited new employees and built relationships, driving visibility.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Reviewed job descriptions regularly to ensure accuracy of duties assigned to each position.
- Created job postings, tracked applicants and maintained applicant database.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Resolved customer complaints or answered customers' questions.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Guided employees in handling difficult or complex problems.
- Oversaw employee performance evaluations, providing feedback and setting goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Regional Bakery Assistant Manager
Hy-vee
, KC
04.2022 - 08.2022
- Trained new staff on company policies and procedures as well as safety protocols.
- Measured, mixed and prepped raw materials according to company specifications and recipes.
- Washed preparation utensils, tools and machinery by hand and using industrial dishwasher, segregating used utensils from clean to prevent cross-contamination.
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods.
- Organized raw ingredients and supplies in storage areas, moving, and sorting large bags of flour and sugar, containers of cooking oil and other ingredients.
- Followed recipes to mix dough in batches sufficient for daily production quota.
- Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
- Inspected equipment regularly to identify any maintenance needs or malfunctions.
Starbucks Manager
Hy-Vee
Lenexa, KS
06.2021 - 04.2022
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Starbucks Assistant Manager
Hy-Vee
Lenexa, KS
12.2020 - 07.2021
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Recognized by management for providing exceptional customer service.
Skills
- Project Management
- Staff Supervision
- Business Development
- Strategic Planning
- New Employee Orientation
- Leadership Development
- Employee Relations
- Policy Enforcement
- Organizational Development
- Labor Relations
- Payroll Administration
- Employee Onboarding
- Benefits Administration
- Employee Handbook Development
- Staff Management
Timeline
Flex Coordinator & Human Resources Manger
Hy-Vee
11.2022 - 09.2023
Regional Bakery Assistant Manager
Hy-vee
04.2022 - 08.2022
Starbucks Manager
Hy-Vee
06.2021 - 04.2022
Starbucks Assistant Manager
Hy-Vee
12.2020 - 07.2021
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