Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey McNutt

Las Cruces,NM

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

8
8
years of professional experience

Work History

Repossession Specialist

Advanced Repossession
Las Cruces, NM
04.2024 - Current
  • Responded promptly to requests from creditors and lenders regarding status updates on repo cases.
  • Maintained detailed reports of repossession activities for compliance purposes.
  • Provided customer service support to debtors by answering their questions concerning loans, payments.
  • Completed other administrative tasks related to the repo process such as filing documents, responding to emails.
  • Verified accuracy of all records related to repossessions and lien releases.
  • Ensured proper storage of repossessed vehicles in the secured lot.
  • Accepted and processed customer payments and applied toward account balances.
  • Recorded information about status of collection efforts.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.

Office Manager

Smith Wellness
Las Cruces, New Mexico
08.2022 - 04.2024
  • Supervised staff members, organized schedules and delegated tasks.
  • Maintained confidential records relating to personnel matters.
  • Provided training to new hires on office policies and procedures.
  • Developed and implemented office policies and procedures.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored inventory levels and placed orders when needed.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days .
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Analyzed data from various sources to identify trends and make recommendations for improvement.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Maintained filing system for records, correspondence and other documents.
  • Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
  • Used judgment and initiative in handling confidential matters and requests.
  • Coded and entered daily invoices with in-house accounting software.
  • Handled scheduling and managed timely and effective allocation of resources and calendars.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Interpreted and communicated work procedures and company policies to staff.
  • Implemented and maintained company protocols to facilitate smooth daily activities.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Clinic Director

Esperanza Medical and Wellness
Las Cruces , NM
04.2017 - 03.2020
  • Assisted in developing strategies for providing high-quality medical services within budget constraints.
  • Performed administrative duties such as preparing reports or completing paperwork related to billing or insurance claims.
  • Conducted patient interviews to determine medical history, symptoms, complaints or needs.
  • Developed and implemented clinic policies and procedures to ensure compliance with applicable regulations.
  • Coordinated referrals to other healthcare providers when appropriate.
  • Maintained current knowledge of industry trends, new technologies, treatments, medications and best practices.
  • Resolved conflicts between personnel while maintaining positive working relationships.
  • Represented the clinic at community outreach activities such as health fairs or speaking engagements.
  • Managed workflow processes by determining priorities among competing demands.
  • Evaluated clinical performance metrics on a regular basis and adjusted staffing levels accordingly.
  • Maintained a safe and clean environment in compliance with health and safety standards.
  • Supervised internal and external communications by answering queries and complaints.
  • Established and maintained relationships with insurance companies and other payers.
  • Addressed operational issues promptly to minimize impact on clinic services.
  • Led staff meetings to communicate updates, gather feedback, and discuss strategies.
  • Managed a team of healthcare professionals, including hiring, training, and performance evaluations.
  • Developed relationships with healthcare providers to sustain strong referral pipeline.
  • Oversaw daily clinic operations, ensuring efficient patient flow and high-quality care.
  • Analyzed clinic performance data to identify trends and areas for improvement.
  • Collaborated with healthcare professionals to develop and expand clinic services.
  • Explained policies, procedures and services to patients.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Built work schedules and staff assignments, taking workload, space and equipment availability into consideration.

Repossession Agent

Advanced Repossession
Las Cruces, NM
01.2016 - 03.2017
  • Demonstrated excellent problem-solving skills when dealing with difficult customers.
  • Provided daily updates on progress of cases via email or phone calls.
  • Handled difficult situations involving angry debtors while maintaining professionalism.
  • Organized paperwork associated with each case prior to filing in the office.
  • Accepted and processed customer payments and applied toward account balances.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Answered customer questions regarding account discrepancies or problems.
  • Performed administrative functions for assigned accounts, recorded address changes and purged records.

Education

Medical Assistant Certification - Medical Assisting

Vista College
Las Cruces, NM
04-2017

Skills

  • Organizational abilities
  • Customer Relationship Management
  • Correspondence Writing
  • Payment Processing
  • Automated Document Scanning
  • Financial Documentation
  • Problem-solving abilities
  • Quality Standards Compliance
  • Multitasking
  • Analytical Thinking
  • Reliability
  • Work Planning and Prioritization
  • Time Management
  • Adaptability
  • Decision-Making
  • Persuasive Negotiation
  • Attention to Detail
  • Payment Scheduling
  • Managing Delinquent Accounts
  • Billing dispute resolution
  • Relationship Building
  • Pleasant Telephone Demeanor
  • Statement issuing
  • Negotiation and Resolution
  • Conflict Resolution
  • Task Prioritization
  • Integrity and Honesty

Timeline

Repossession Specialist

Advanced Repossession
04.2024 - Current

Office Manager

Smith Wellness
08.2022 - 04.2024

Clinic Director

Esperanza Medical and Wellness
04.2017 - 03.2020

Repossession Agent

Advanced Repossession
01.2016 - 03.2017

Medical Assistant Certification - Medical Assisting

Vista College

Similar Profiles

CREATE PROFILE
Bailey McNutt