Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Michalec

San Antonio,TX

Summary

Professional with focus on leading and managing barista teams, ensuring high-quality service, and maintaining operational efficiency. Strong background in beverage preparation, customer service, and inventory management. Known for fostering team collaboration, adapting to changing needs, and consistently delivering results. Skilled in training staff, managing schedules, and upholding company standards.

Overview

6
6
years of professional experience

Work History

Shop Lead

Dutch Bros
04.2022 - Current
  • Developed strong relationships with regular customers, fostering loyalty through personalized attention and product recommendations.
  • Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
  • Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
  • Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.

To-Go Server

Outback Steakhouse
01.2020 - 01.2021
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Provided expert knowledge of menu items and ingredients when interacting with customers, facilitating informed decision-making for their meal choices.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.

Education

Associate of Science - Biology: Pre-Professional

San Antonio College
San Antonio, TX
12-2024

Skills

  • Team member training
  • Cash handling proficiency
  • Cleanliness standards
  • Health and safety
  • Store operations
  • Stock replenishment

Timeline

Shop Lead

Dutch Bros
04.2022 - Current

To-Go Server

Outback Steakhouse
01.2020 - 01.2021

Associate of Science - Biology: Pre-Professional

San Antonio College

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