Currently, a skilled Security Guard and Security Shift Supervisor competent in conducting patrols, monitoring entrances and escorting visitors to maximize building security. Good report writing, recordkeeping and multitasking abilities with solid history of success at Hershey Chocolate facility in Robinson, IL.
Overview
7
7
years of professional experience
Work History
Security Officer/ Shift Supervisor
Allied Universal Security Services
Robinson, IL
01.2023 - Current
Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Monitored security cameras to identify and respond to suspicious activity.
Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
Reported safety hazards for remediation response.
Sounded alarms and called police or fire department in cases of fire or presence of unauthorized persons.
Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Operated communication systems between officers stationed throughout the facility.
Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
Addressed problems quickly and reported clear information while working under minimal supervision.
Investigated reported incidents to protect company assets.
Confirmed visitor identification prior to granting entry into the building.
Identified suspicious activity to determine appropriate response.
Reviewed guest identification and employee credentials to authorize entry onto premises.
Security Supervisor
Secured premises and personnel by patrolling property and monitoring surveillance cameras.
Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
Developed and implemented training procedures for newly hired personnel.
Managed staff schedules for shifts and events to minimize overtime costs.
Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
Responded immediately to security threats, breaches and emergencies, following proper protocols.
Delivery Driver, Pizza Cook, Shift Leader
Pizza Hut
Robinson, IL
12.2019 - 01.2023
Obeyed traffic laws and follow established traffic and transportation procedures.
Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
Presented customers with bills and receipts to collect payment for delivered food.
Processed online payments via credit card, debit card or PayPal.
Provided excellent customer service throughout the delivery process.
Answered customer inquiries regarding menu items, prices and availability.
Utilized GPS navigation systems to find most efficient routes for deliveries.
Pizza Cook
Ensured compliance with health and safety regulations in the kitchen area.
Operated the pizza oven, ensuring pizzas were cooked to order.
Measured ingredients accurately using measuring cups or scales.
Handled customer orders in a timely manner, ensuring accuracy of order.
Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
Modified standard recipes to address customer requests for substitutions or allergen concerns.
Organized food preparation stations and regularly replenished supplies.
Adhered to sanitation standards when handling food products and utensils.
Checked completed orders for correct quantity and quality.
Worked closely with cashiers to obtain order information and accurately complete customers' orders.
Collaborated with team to deliver timely service of items.
Used pizza cutter to slice whole pizzas according to customer size specifications.
Shift Leader (training)
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Managed cash registers throughout shift, ensuring accuracy in all transactions.
Demonstrated excellent customer service skills when interacting with guests or patrons.
Assisted customers with questions, complaints, and inquiries regarding products or services.
Performed opening and closing duties such as counting money, restocking shelves, cleaning equipment.
Cashier/Floor Worker
Ruler Foods
Robinson, IL
08.2021 - 11.2021
Operated cash register or POS system to receive payment by cash, check and credit card.
Verified customer age requirement for alcohol or tobacco purchases.
Accepted cash and credit card payments, issued receipts and provided change.
Welcomed customers, offering assistance to help find store items.
Broke down and discarded empty packaging and boxes after stocking products.
Stocked shelves with new merchandise and checked for outdated or damaged items.
Faced products on shelves and displays to meet company policies.
Assisted customers in locating products on the shelf or in the backroom.
Kept work areas clean, neat and organized for optimal productivity and worker safety.
Unloaded goods using hand trucks or other equipment to receive merchandise.
Rotated stock from older to newer product when necessary to ensure quality control standards.
Teacher's Assistant
Kid's Kingdom
Oblong, IL
08.2019 - 08.2019
Supplied one-on-one attention to each student during group activities.
Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
Observed and monitored children's play activities.
Provided safe and secure environment for children to learn, play and develop social skills.
Instructed children on good sanitary habits when washing hands, using bathroom or eating.
Monitored playgrounds during recess times to ensure safety of all children involved.
Maintained daily records of activities, behaviors, meals, and naps.
Maintained organized and clean classroom and play areas.
Dressed children and changed diapers.
Sanitized toys and tables to maintain clean, safe environment.
Participated in professional development opportunities to stay up-to-date on best practices within the field of education.
Read stories to children, facilitated discussions and tied books into learning opportunities.
Planned and completed group projects, working smoothly with others.
Delivery Driver
Casey General Store
Robinson, IL
12.2017 - 08.2019
Analyzed customer address to determine best route for timely delivery.
Ensured all food safety regulations were followed during preparation process.
Assisted customers with questions or complaints regarding their orders.
Answered phone calls from customers placing takeout and delivery orders.
Prepared pizzas according to customer specifications.
Processed cash and credit and debit payments accurately using point-of-sale system.
Delivered pizza to customers in a timely manner while adhering to traffic laws.
Resolved customers' complaints regarding products or services.
Reviewed orders before and after delivery to verify completeness, correct charges and customer satisfaction.
Collected money, provided change and recorded transactions on receipts.
Refilled drink coolers and removed outdated food products.
Assisted with customer requests and answered questions to improve satisfaction.
Cashier/ Cart Pusher
Walmart
Robinson, IL
03.2017 - 11.2017
Accepted cash and credit card payments, issued receipts and provided change.
Scanned merchandise using point-of-sale system for accurate purchase totals.
Helped customers find specific products, answered questions, and offered product advice.
Learned roles of other departments to provide coverage and keep store operational.
Offered customers carry-out service at completion of transaction.
Answered customer questions and provided store information.
Scanned items and checked pricing on cash register for accuracy.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Maintained shopping carts outside to make sure they are stocked inside for customers.
Cashier/BOH Line Cook
KFC Taco Bell
Clinton, IN
08.2016 - 11.2016
Answered customer questions and provided store information.
Learned roles of other departments to provide coverage and keep store operational.
Used suggestive selling techniques to promote add-on sales.
Operated cash register or POS system to receive payment by cash, check and credit card.
Verified orders and bagged items for easy transport.
Ensured compliance with health codes by adhering to hygiene standards during preparation of food items.
Rotated stock to ensure freshness of products.
Boosted customer satisfaction by quickly addressing and resolving complaints with food or service.
Greeted customers and took their orders in a friendly and efficient manner.
Complied with all local health codes and regulations concerning food preparation and handling.
Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
Served food and beverages at take-out counters to provide fast service to waiting guests.
Completed day-to-day duties accurately and efficiently.