Bailey Mitchell
U.S. Bank
Dayton,NV
8
years of professional experience
Results-driven Business Banking Support Specialist skilled in managing loan documentation and regulatory compliance. Known for streamlining processes and enhancing client communication, leading to improved service delivery and operational efficiency.
Work History
Business Banking Support Specialist
6 Years 6 Months- Collaborated with underwriting teams to ensure timely processing of loans.
- Worked closing conditions on commercial loans to ensure the loan was ready to be processed when matured.
- Prepped loan documents for signing to reduce risk of errors or missed signatures by signers.
- Conducted final reviews of loan documents to ensure compliance with regulatory requirements.
- Coordinated communication between lenders, borrowers, and title companies to facilitate smooth closings.
- Managed high volume of loans while maintaining strict attention to detail and consistently meeting deadlines.
- Collaborated closely with underwriting team to expedite loan decision-making processes, resulting in shorter waiting periods for clients.
- Cultivated strong relationships with business clients, ensuring satisfaction and retention through personalized service.
- Developed and maintained comprehensive documentation for appraisal processes, improving accuracy and compliance.
- Trained new staff on appraisal protocols, fostering a knowledgeable team environment.
- Ensured timely completion of appraisal reports by closely monitoring deadlines and tracking progress.
- Assisted in ordering appraisals and evaluations for commercial buildings and residential properties.
- Opened business accounts for large revenue business clients.
- Processed commercial loan payments.
- Processed collateral releases once commercial loans were paid off.
- Assisted Business Banking Relationship Managers with managing their client needs.
- Am the Salesforce Admin for the Las Vegas Market.
- Associated our Market Leader with occasional market projects.
- Ordered laptops, monitors, work cell phones, office supplies, and badge access for new hires.
- Stayed up-to-date with operational regulations to remain in compliance.
Client Relationship Consultant
1 Year 11 Months- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Educated customers on digital banking tools, enhancing user experience and accessibility.
- Strengthened client relationships by providing personalized banking solutions and excellent customer service.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Managed cash inventory, maintaining optimal levels to support operations.
- Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
- Executed wire transfers, stop payments and account transfers.
- Received loan and utility payments, sending funds to correct destinations.
- Educated customers on online banking and mobile banking applications.
- Counted, verified and handled bank deposits and armored car transactions.
- Cross-sold credit cards, loans and other bank products.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
- Assisted customers with inquiries, providing information on account services and ATM operations.
- Monitored ATM performance, identifying issues and escalating for timely resolution.
- Processed quarterly vault and ATM audits with zero error rate.
- Balanced the ATM weekly.
Teller
1 Year 3 Months- Processed customer transactions efficiently, ensuring accuracy and adherence to banking policies.
- Assisted customers with account inquiries, providing exceptional service and support.
- Managed cash drawer, maintaining accurate balances throughout shifts.
- Trained new tellers on procedures, fostering a collaborative training environment.
- Resolved customer issues promptly, enhancing satisfaction and loyalty through effective communication.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Educated customers on use of banking website and mobile apps.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Assisted customers in understanding banking products, leading to increased uptake of services.
- Maintained friendly and professional customer interactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
Education
High School Diploma
Skills
Customer service
Remote support
Support services
Customer relationship management
Training and coaching
Relationship building
Client communication
Documentation and reporting
Operating systems
Teamwork and collaboration
Problem-solving
Organizational skills
Attention to detail
Friendly and patient
Highly professional
Collaborative team player
Analytical and methodical
Customer communication and empathy
Customer service expert
Tracking and documentation
Error detection
Banking regulations
Account servicing
Loan Processing
Attention to detail
Timeline
Client Relationship Consultant
U.S Bank
03.2020 - 02.2022Read More
Business Banking Support Specialist
U.S. Bank
02.2020 - CurrentRead More
Teller
U.S. Bank
12.2018 - 03.2020Read More
Damonte Ranch High School
High School Diploma
Read More