Summary
Overview
Work History
Education
Skills
Certification
Assessments
Timeline
Generic

Bailey Moody

Colorado Springs,CO

Summary

Business Development Manager skilled in growing sales and improving stakeholder relations. Strategically-minded in capturing new business and leveraging dynamic market opportunities. Accomplished in exceeding targets with results-driven approach.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Business Development Manager

Camping World and RV Sales
12.2020 - Current
  • Monitor and maximize outbound activity to increase sales
  • Utilize Salesforce daily
  • Identify missed opportunities for sales and efficiency
  • Actively coach and train all sales employees and Business Development Representatives how to maximize their sales and utilize their pay plans
  • Manage and assist with all inventory logging and photos
  • Utilize team based training to improve employee knowledge and interaction
  • Increased Internet sales year over year, consistently in the top 10 of region and top 50 in company.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Generated new business with marketing initiatives and strategic plans.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within customer's organization to promote growth and retention.
  • Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
  • Mentored junior team members in effective sales techniques, fostering a high-performance culture within the organization.
  • Performed client research and identified opportunities for account growth, account penetration and market expansion.
  • Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
  • Kept meticulous client notes and updated account information in company databases.
  • Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
  • Optimized sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates.
  • Scheduled and implemented product promotions in accordance with available inventory and staff resources.
  • Built relationships with customers and community to establish long-term business growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Organize lunch for employees and large events for dealership
  • Handle hiring employees for department and assist with other departments hiring processes
  • Complete weekly and monthly progress reports
  • Handle time off, pay, schedule for employees
  • Manage online presence via Facebook
  • Follow up with customers to ensure customer satisfaction
  • Generate sales via the phone or email as well as in store
  • Utilize multiple reports in VIN Solutions to create action plans for improvement.

BDC Representative

Camping World
11.2019 - 12.2020
  • Answer inbound phone calls
  • Set appointments for customers
  • Follow up with sales staff about appointments set for them
  • Meet and exceed daily goals
  • Proficient in Salesforce and VIN Solutions
  • Update appointment board daily/weekly
  • Train and mentor new employees in BDC Department
  • Complete assigned tasks in a timely and efficient manner
  • Strong e-commerce skills
  • Excellent communication with internal and external customers
  • Nationally ranked within Camping World
  • Chosen to work the national RV show.
  • Provided exceptional customer service through active listening, empathetic responses, and timely problem resolution.
  • Optimized CRM system usage for efficient tracking of leads, prospects, and client communication history.
  • Collaborated with sales team to ensure seamless transition from initial contact to final sale, enhancing client relationships.
  • Nurtured existing client relationships through regular check-ins via phone or email correspondence.
  • Identified and solved problems with minimal guidance to minimize disruptions to business.

Appointment Center Rep

Peak Structural
05.2019 - 11.2019
  • Navigated multiple data entry sources while ensuring the customer was heard and understood, assisted customers with finding the best solution for their needs
  • Acquired skills, product, and system knowledge that allowed me to exceed customer and management expectations
  • Use a multiline phone system
  • Create email messages
  • Schedule and assign appointments to employees.
  • Reduced no-show rates through consistent reminder calls and confirmation emails to clients.
  • Supported team productivity by providing backup support for inbound calls during peak hours.
  • Provided exceptional customer service both over the phone and via email correspondence, ensuring timely responses to all inquiries or requests for assistance.
  • Upheld company reputation through diligent adherence to privacy policies while managing sensitive client information.
  • Improved customer satisfaction by efficiently scheduling appointments and addressing inquiries.
  • Trained new hires on company policies, appointment software, and troubleshooting techniques to ensure seamless integration into the team.

Receptionist

Porsche of Colorado Springs
02.2018 - 05.2019
  • Worked with high end clientele daily and ensured the customer experience was to not only Porsche standard but exceeded the customers' expectations
  • Acquired the knowledge to discuss products and services at a professional level
  • Answer and direct phone calls on a multiline phone system
  • Assist with planning dealership events
  • Create dealership budget
  • Order supplies for dealership
  • Assist with inventory tracking
  • Assist customers with any all needs while in dealership.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.

CSR

Conduent
01.2017 - 10.2017
  • Acquired necessary skills, products and system knowledge to assess customer needs and also position products with services appropriately to best suit the customer's needs while exceeding their expectations
  • Answer customer inquiries by phone
  • Provided information on billing and account information
  • Assisted management with coaching calls
  • Assisted training department when needed.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Upheld strict adherence to company policies and procedures while providing exceptional service experiences for each client interaction.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.

Education

HIGH SCHOOL DIPLOMA -

FALCON HIGH SCHOOL
05.2015

Skills

  • Communication
  • Conflict resolution
  • Microsoft Office (10 years)
  • CRM Software (3 years)
  • Business Development (1 year)
  • Salesforce (2 years)
  • Multi-line Phone Systems (4 years)
  • Outbound Sales
  • Cold Calling
  • Event Planning
  • E-Commerce
  • Relationship Management
  • Customer Relationship Management
  • Research
  • Management
  • Team Leadership
  • Business development and planning
  • Customer Service
  • Negotiations

Certification

Driver's License

  • Colorado State Sales License - 11/2019

Assessments

  • Sales skills, Proficient, 06/01/22, Influencing and negotiating with customers
  • Marketing, Proficient, 06/01/22, Understanding a target audience and how to best communicate with them
  • Analyzing data, Familiar, 06/01/22, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
  • General manager (hospitality), Proficient, 06/01/22, Solving group scheduling problems and reading and interpreting P&L statements
  • Attention to detail, Highly Proficient, 06/01/22, Identifying differences in materials, following instructions, and detecting details among distracting information
  • Social media, Familiar, 06/01/22, Knowledge of popular social media platforms, features, and functions
  • Working with MS Word documents, Proficient, 06/01/22, Knowledge of various Microsoft Word features, functions, and techniques
  • Basic computer skills, Proficient, 06/01/22, Performing basic computer operations and troubleshooting common problems

Timeline

Business Development Manager

Camping World and RV Sales
12.2020 - Current

BDC Representative

Camping World
11.2019 - 12.2020

Appointment Center Rep

Peak Structural
05.2019 - 11.2019

Receptionist

Porsche of Colorado Springs
02.2018 - 05.2019

CSR

Conduent
01.2017 - 10.2017

HIGH SCHOOL DIPLOMA -

FALCON HIGH SCHOOL

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Bailey Moody