Bailey Morrison
Havana,FL
Summary
Proven to excel in high-pressure environments, I significantly increased sales at Off The Rails Irish Pub through expert upselling and exceptional customer service. My strong multitasking and relationship management skills, coupled with a keen attention to detail, consistently enhance guest experiences and operational efficiency.
Overview
4
4
years of professional experience
Work History
Waitress
Off The Rails Irish Pub
09.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Increased sales significantly by upselling higher-end products to customers.
Kennel Technician
Robinhood Kennels
01.2021 - 07.2023
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Monitored animal behavior closely, identifying potential issues and reporting them to facility management for further evaluation.
Education
Upper Valley Career Center
Piqua, OHSkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Cleanliness
- Order taking
- Attention to detail
- Cash handling
- Decision-making
- Safe food handling
- Hospitality service expertise
- Handling complaints
- Payment processing
- Food running
- Service prioritization
- Memory retention
- Order accuracy
- Accurate money handling
- Active listening
- Complaint resolution
- Performance improvement
- Supply restocking
- Upselling techniques
- Relationship management
Timeline
Waitress
Off The Rails Irish Pub
09.2023 - Current
Kennel Technician
Robinhood Kennels
01.2021 - 07.2023
Upper Valley Career Center
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