Bailey Nail

Sedgwick,CO

Summary

Dynamic and reliable professional with exceptional customer service skills, honed at LMY Catering Lucy's Place. Proven ability to enhance guest experiences through effective communication and upselling techniques, consistently exceeding sales targets. Adept at multitasking in fast-paced environments while maintaining a warm and friendly demeanor, fostering strong customer relationships.

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

years of professional experience

Work History

Server

LMY Catering Lucys Place

06.2023 - Current

Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Served food and beverages promptly with focused attention to customer needs.
Worked with POS system to place orders, manage bills, and handle complimentary items.
Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cultivated warm relationships with regular customers.
Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Resolved customer complaints promptly and professionally to maintain positive reputation.
Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Set positive tone for entire dining experience as first point of contact for incoming guests.
Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Maximized table turnover rate by managing reservations and seating arrangements.
Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
Managed inventory of dining supplies to prevent shortages during service.
Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
Boosted repeat customer rates, remembered regular guests' preferences and greeted them by name.

Budtender

Peak North

06.2020 - 10.2022

Checked guests' photo identification for validity and age requirements.
Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
Sold flowers, concentrates and edibles in fast-paced environment.
Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
Restocked supplies and arranged displays.
Weighed, prepared and packaged different types of products.
Answered questions about medicinal and recreational uses and effects and qualities of different strains.
Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
Managed high volume of cash with Number% accuracy rate.
Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
Packaged regulated products in appropriate exit containers.
Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
Managed efficient cash register operations.
Engaged in friendly conversation with customer to better uncover individual needs.
Built customer loyalty and retention by delivering excellent shopping experiences.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.

Direct Care Provider

ECS

10.2022 - 06.2023

Assisted patients with personal requirements for housekeeping and grooming assistance.
Helped with home management tasks, meal preparation, grocery shopping, and routine cleaning.
Arranged transportation and accompanied patients to doctors' offices and errands.
Conducted routine health assessments to monitor vital signs and identify any changes that may require further intervention or evaluation by healthcare professionals.
Assisted patients with mobility exercises, promoting increased independence and overall health improvement.
Facilitated community outings for patients, fostering social engagement and improved quality of life.
Participated in ongoing professional development opportunities to remain current on best practices within the field of direct care provision.
Maintained strict adherence to confidentiality guidelines regarding patient information.
Maintained detailed records of patients'' progress, communicating updates to supervisors and family members as needed.
Improved patient well-being by providing personalized care and addressing individual needs.
Provided medication management services, ensuring all prescribed medications were administered accurately and on time.
Assisted disabled clients to support independence and well-being.
Transported clients to medical and dental appointments to provide support.
Provided compassionate and patient-focused care to cultivate well-being.

Education

GED

NJC

Sterling, CO

07.2001

Skills

Exceptional customer service
Cash handling
Professional appearance
Hospitality service expertise
Customer service
Sales expertise
Sales techniques
Order accuracy

Guest relations management
Task prioritization
Multitasking and organization
Upselling techniques
Positive guest interactions
Point of sale (POS) system operations
Team player
Reliable and responsible

Timeline