Follows up on inquiries from prospective students through a combination of phone and email interactions; provides seamless handoff to Enrollment Advisers or Admissions.
Advises and supports prospective Collaborative and Flexible Option Associate of Arts and Science students throughout the recruitment cycle.
Conducts interviews with prospective students to discuss the program and admissions process, and assist in determining fit.
Inputs and maintains accurate prospect records in Salesforce.
Assists with hiring, training, and mentoring student workers.
Provides administrative support to the UW Flexible Option Admissions team by processing student applications, transcripts, and other application materials in Salesforce and Perceptive Content.
Serves as a liaison between the Admissions and Recruitment teams to communicate updates from each team, answer questions, and efficiently work through individual student situations.
Sales Advisor
Warby Parker
01.2022 - 10.2022
Helped customers select eyeglass frames, lenses/lens treatments, and accessories based on their vision needs and style preferences. Completed orders to a high degree of customer satisfaction using CRM software (Salesforce).
Entered accurate data including prescriptions, health history, measurements, and health insurance information into CRM software (Salesforce).
Worked closely with customers to troubleshoot problems with eyeglasses fit, lenses, and prescriptions. Performed necessary adjustments and repairs according to customer concerns.
Information Guide Supervisor
UW-Madison - Campus & Visitor Relations
01.2020 - 12.2021
Provided prospective students with information about the admissions process, academic majors/programs, cost of attendance and financial aid, student housing, and student life during email, phone, and in-person interactions. Referred to appropriate departments, as necessary.
Maintained accurate, up-to-date knowledge of campus policies, procedures, and news; updated both internal and public UW-Madison KnowledgeBase pages for accuracy.
Trained and supervised Information Guides.
Maintained positive relationships with prospective students and families, faculty, alumni, and administration.
Education
Bachelor of Arts - Philosophy and Classical Humanities
University of Wisconsin
Madison
12.2021
High School Diploma -
Fort Atkinson High School
Fort Atkinson
06.2017
Nursing assistant diploma -
Madison Area Technical College
Fort Atkinson
08.2016
Skills
Student Recruiting
Proficiency in MS Office Suite, Salesforce CRM, Perceptive Content/ImageNow, LRMS
Student Records Maintenance/FERPA
Problem-Solving
Attention to Detail
Admissions Processes
Certification
Teaching English as a Foreign Language (TEFL), The TEFL Org (expected November 2023)
Intro and In-Depth Discussion Facilitator - Centre for Effective Altruism (2020)
Certified Nursing Assistant, American Red Cross (August 2016)
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Student Recruitment Specialist
University of Wisconsin Extended Campus
09.2022 - Current
Sales Advisor
Warby Parker
01.2022 - 10.2022
Information Guide Supervisor
UW-Madison - Campus & Visitor Relations
01.2020 - 12.2021
Bachelor of Arts - Philosophy and Classical Humanities
Lead Patient Access Representative at Children's Hospital of Wisconsin - Milwaukee CampusLead Patient Access Representative at Children's Hospital of Wisconsin - Milwaukee Campus
Observation Unit Registered Nurse at Ascension SE Wisconsin Hospital-Franklin CampusObservation Unit Registered Nurse at Ascension SE Wisconsin Hospital-Franklin Campus
Health Unit Coordinator at Children's Hospital of Wisconsin - Milwaukee CampusHealth Unit Coordinator at Children's Hospital of Wisconsin - Milwaukee Campus