Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Bailey Nelson

Eagle Mountain,UT

Summary

Highly skilled professional with over 10 years of experience in office management, team leadership, and customer service, complemented by 6+ years as a medical assistant in a clinical setting. Adept at streamlining operations, scheduling, and maintaining high standards of client and patient satisfaction. Proven ability to lead teams, manage workflows, and foster strong relationships with clients and patients. Seeking to leverage expertise in healthcare operations and administration to excel as an Office Manager in a clinical environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Owner/Operator

Rent Event Utah
01.2011 - 12.2022
  • Managed all operations of successful rental company, including office management, scheduling, and team leadership
  • Supervised and trained a team of 5+ employees, fostering high performance and client satisfaction
  • Scheduled and coordinated an average of 50 rentals weekly, ensuring seamless delivery, returns, and inventory management without overbooking
  • Maintained a 4.5-star Google rating and achieved a 40% referral rate, with 25% of weekly rentals coming from repeat clients
  • Cultivated strong client relationships, including 7 companies as weekly clients due to exceptional reliability and service
  • Developed and maintained budgets, tracking expenditures to ensure profitability while controlling costs
  • Created financial reports to assess business performance, identify trends, and recommend cost-saving strategies
  • Monitored cash flow and handled invoicing, payments, and financial records with attention to detail and accuracy

Medical Assistant

Intermountain Health
01.2009 - 12.2016
  • Provided clinical and administrative support, including patient check-ins, vital signs, and preparing exam rooms
  • Scheduled appointments and managed patient communications, ensuring efficient clinic operations
  • Assisted with medical billing, insurance verification, and coding, maintaining compliance with regulations
  • Delivered exceptional customer care, contributing to long-term patient satisfaction and retention
  • Consistently performed tasks of multiple roles, including taking 20+ phone calls daily, 10-15 lab draws daily , rooming 20-30 patients, ancillary appointments, medication refills, and prior authorizations
  • Recognized for compassion and efficiency, with patients continuing to inquire years after leaving the role

Legal Assistant

Myler Disability
06.2010 - 10.2011
  • Supported more than 50 clients monthly in navigating the Social Security disability application process, gathering and organizing documentation
  • Collaborated with attorneys to prepare case files and meet application deadlines
  • Managed client communications, maintaining confidentiality and professionalism in sensitive cases
  • Delivered personalized assistance, ensuring clients understood their options and the application process

Education

Bachelor's Degree - Healthcare Administration

Western Governors University
Salt Lake City, UT
06-2026

Associate of Arts -

University of Phoenix
Salt Lake City, UT
11.2015

Skills

  • Office Administration
  • iCentra (Cerner-based EMR)
  • Organizational Skills
  • Problem-Solving skills
  • Leadership Skills
  • Patient Relations
  • HIPAA Compliance
  • Medical Terminology
  • Budgeting Expertise
  • PSR Experience

Certification

Certified Notary Public, 06/24-06/28

Accomplishments

  • Maintained a 4.5-star Google rating and achieved a 30% referral rate through excellent customer service and reliability.
  • Scheduled and coordinated an average of 50 rentals weekly, optimizing inventory management and delivery logistics.
  • Exceeded clinic goals in patient care, handling tasks typically divided among multiple staff, and providing efficient, compassionate service.
  • Successfully managed and grew a rental company by overseeing budgeting, client relations, and operations, ultimately leading to its successful sale.

Timeline

Owner/Operator

Rent Event Utah
01.2011 - 12.2022

Legal Assistant

Myler Disability
06.2010 - 10.2011

Medical Assistant

Intermountain Health
01.2009 - 12.2016

Bachelor's Degree - Healthcare Administration

Western Governors University

Associate of Arts -

University of Phoenix

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Bailey Nelson