Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to boost productivity and make a better work environment for team members.
Overview
4
4
years of professional experience
1
1
Certification
Work History
AI Incubation Lead/Business Analyst
Capgemini
06.2022 - Current
Worked as a Business Analyst for a year using Office 365 and Azure DevOps to manage workflow to maintain/boost productivity.
While working as a business analyst, worked with our Applied Innovation Exchange office and became an NVIDIA partner gaining certification in their AI tooling program known as Omniverse.
During the inception of Generative AI, I took initiative with our cloud architects and began leading small teams in incubating AI applications
Utilizing the scalability of cloud computing and power of GenAI, we have provided proof of concepts to clients to boost billables and enhance our position on innovative technologies in the space.
Remote IT Technician
Lockheed Martin
06.2021 - 06.2022
Oversaw global IT technology support with defense contractor
Active Directory management
Managing of multifactor authentication software and hardware (RSA SecurID, YubiKey)
VDI and VMWare configuration, software provisioning, support and management.
Remote Support technician
Blackboard
11.2020 - 05.2021
Leading businesses in education managment software.
Overseeing and solving the technical issues of Yale, Embrey Riddle, Seton Hall, and Miami Universities.
Solving IT tickets, calling and connecting with clients to understand the situation and rout the tickets through ServiceNow IT ticketing software.
IT Support Intern
Britax Child Safety
06.2019 - 08.2019
Fix technical problems through efficient communication in my IT Team during this internship.
Fixing computers, maintaining hardware of various generations to support the proper engineering software.
Imaging and creating PowerShell scripts to automate Active Directory account creation, modification and deletion.