Bailey Prichard
Kemah,TX
Summary
Experienced with cash handling, customer service, and banking operations as Teller and Server. Utilizes strong communication and problem-solving skills to address customer needs efficiently. Track record of maintaining accuracy in financial transactions and ensuring positive customer experience.
Overview
8
8
years of professional experience
Work History
Teller
Shell Federal Credit Union
10.2021 - 04.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Increased cross-selling opportunities by identifying customer needs and recommending appropriate banking products or services.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
Server
Texas Roadhouse
08.2019 - 06.2020
- Took orders, made drinks, and cleaned tables after the guests' departures.
- Suggested menu choices such as daily specials and appetizers to increase sales and meet upsell targets.
- Used POS system to accurately input orders and process payments.
- Balanced trays with care to successfully deliver large volumes of food quickly.
- Engaged customers in friendly conversation to boost satisfaction and loyalty to restaurant.
- Monitored tables and expertly handled requests, kept drinks refilled, and offered additional items such as desserts.
- Uphold high sanitation and safety standards while delivering and serving food.
- Greeted all guests with smile and friendly greeting.
- Cleaned and reset tables quickly between each customer group.
- Restocked stations regularly to help team stay efficient and meet customers' needs.
- Assisted guests with making menu choices.
Hostess Manager
Guidrys
01.2017 - 06.2019
- Trained new hosts on guest services, operational, and food safety procedures.
- Monitored team performance during high-volume shifts to quickly flex with changing demands and maintain service standards.
- Checked on customers to assess satisfaction and proactively handle any potential complaints.
- Set-up and cleared tables at peak times to seat patrons more quickly.
- Worked well with kitchen, management and serving staff to coordinate efficient service.
- Informed guests about daily specials, new dishes, and changes in the menu.
- Used the POS system to process credit card and cash transactions.
- Helped restaurant team by serving food, refilling beverages and bussing tables between customers.
- Maintained an even and orderly flow of guests from the reception area into the dining room or lounge, and informed customers of estimated wait times.
- Seated guests, accounting for special requests and available seating.
- Observed the dining room to monitor guest satisfaction and provided assistance when needed.
- Greeted guests and bade farewell to departing guests, presented menus, and announced the name of the server.
- Answered the phone to take delivery or pickup orders from callers.
- Closed out daily cash register, counted totals and independently resolved any discrepancy.
Education
Dental -
San Jacinto Community College
Pasadena, Tx01.2023
High School Diploma -
Deer Park High School
Deer park, Texas01.2017
Skills
- Order management
- Server training
- Strong work ethic
- Supply restocking
- Professionalism and courtesy
- Upselling
- Excellent time management skills
- Process payments
- Cash handling expertise
- Food handling
- Goal-oriented focus
- Exceptional customer service
Timeline
Teller
Shell Federal Credit Union
10.2021 - 04.2025
Server
Texas Roadhouse
08.2019 - 06.2020
Hostess Manager
Guidrys
01.2017 - 06.2019
High School Diploma -
Deer Park High School
Dental -
San Jacinto Community College
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