Bailey Prock
Johnson City,TN
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
8
8
years of professional experience
Work History
Discharge Planner
Volunteer Behavioral Health
04.2023 - 08.2023
- Managed over 40 individual clients discharge plans.
- Solved problems related to abrupt changes in discharge, coordinated updates and communicated discharge plans.
- Facilitated timely referrals to alternate levels of care and assisted family or guardian with completion of applications.
- Worked with utilization review to establish prior authorization for timely discharges.
- Communicated with referral providers about new referrals and verified receipt of necessary information prior to arrivals.
- Coordinated patient discharge planning and follow-up care.
- Worked with medical teams, patients and families to implement effective treatment plans.
- Managed caseload to satisfy multiple patients with diverse needs.
Bartender – Tailgate
Brewery
04.2022 - 04.2023
- Mix and served beverages to 2000+ weekly customers
- Ensured a clean working environment for customers and other employees
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet customer demands
- Served high customer volumes during special events and peak hours
- Provided suggestions for customers based on their preferences
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Successfully trained new bar staff.
Pharmacy Technician
Kroger and Walmart
- Completed and met all HIPPA standards with answering calls and customer questions
- Handled pharmacy records in manner consistent with all federal, state, and local laws and regulations
- Communicated with patients to collect information for prescriptions, medical conditions, and arrange consults
- Consulted with insurance representatives for claims processing, resolve and reconcile payments
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Cashier/ Order Picker
Walmart
01.2016 - 01.2019
- Maintained customer satisfaction with quick and professional handling of products and returns
- Utilized POS to handle customer cash and credit card transactions
- Enabled customers to feel warm/ welcome by answering questions about products throughout the store
- Won multiply awards for credit card applications
- Responsible for reading incoming orders, selecting correct items, and staging them for delivery
- Worked productivity with customers to meet order requirements and service expectations
- Consistently met deadlines and quality goals for accuracy and timeliness.
Education
B.S - Psychology
Tennessee Tech University
Cookeville, TN2022
No Degree - Pre-Nursing
Pellissippi State Community College
Knoxville, TN2019
Skills
- Professional Networking
- Conflict Resolution
- Strong Verbal/ Written/ Oral Skills
- Detail Orientated
- Results Driven Achiever
- Excellent Microsoft, Excel, and Powerpoint Skills
- Relationship Building
- "Outside the Box" Thinker
- Team Collaborating
Timeline
Discharge Planner
Volunteer Behavioral Health
04.2023 - 08.2023
Bartender – Tailgate
Brewery
04.2022 - 04.2023
Cashier/ Order Picker
Walmart
01.2016 - 01.2019
Pharmacy Technician
Kroger and Walmart
B.S - Psychology
Tennessee Tech University
No Degree - Pre-Nursing
Pellissippi State Community College
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