Bailey Proctor
Kansas City,MO
Summary
Accomplished professional with a proven track record at the Internal Revenue Service, IRS, excelling in customer satisfaction and document management. Expert in cash handling and fostering positive team environments, I significantly improved operational efficiency. Skilled in multitasking and maintaining meticulous filing systems, my focus on quality control and effective communication has consistently enhanced workplace productivity and client relations.
Overview
5
5
years of professional experience
Work History
Clerk
Internal Revenue Service, IRS
05.2022 - Current
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Managed inventory supplies to prevent shortages, ordering necessary items before depletion.
- Input data into spreadsheets and databases.
Barista
Scooters Coffee Shop
06.2021 - 07.2021
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Shift Leader
Hardees Resturamt
12.2019 - 05.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Education
High School Deploma -
Fort Osage High School
Independence, MO05.2022
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Filing systems
- File Maintenance
- Document Management
- Research
- Quality Control
- Processing mail
- Mail handling
- Mail Sorting
- File and database management
- Typing Speed
Accomplishments
2 managerial awards 7/30/23 6/30/24
Timeline
Clerk
Internal Revenue Service, IRS
05.2022 - Current
Barista
Scooters Coffee Shop
06.2021 - 07.2021
Shift Leader
Hardees Resturamt
12.2019 - 05.2022
High School Deploma -
Fort Osage High School
Similar Profiles
Cindy RobertsCindy Roberts
Management Analyst at Internal Revenue Service, IRSManagement Analyst at Internal Revenue Service, IRS
Dasha LykeDasha Lyke
Customer Service Representative IRS at Internal Revenue Service, IRSCustomer Service Representative IRS at Internal Revenue Service, IRS
Alesha RuffinAlesha Ruffin
Customer Service Representative at Internal Revenue Service, IRSCustomer Service Representative at Internal Revenue Service, IRS
Ebony HowellEbony Howell
Account Management at Internal Revenue Service, IRSAccount Management at Internal Revenue Service, IRS
Christopher BrittonChristopher Britton
Line Cook at SonicLine Cook at Sonic