Bailey Ramsey
Fort Worth,TX
Summary
Friendly Help Desk Technician with 8 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
7
7
years of professional experience
Work History
Campus Support Technician
Eagle Mountain Saginaw ISD
Fort Worth, Texas
10.2021 - Current
- Removed malware and other threats from laptops and desktop systems.
- Completed inventory counts and organized supplies.
- Updated documentation and produced reports.
- Patiently walked individuals through basic troubleshooting tasks.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Responded to telephone, email and in-person inquiries regarding device operation, use and repair.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified and repaired software and hardware to resolve technical issues.
Onsite Support Technician
Buchanan Technologies (Alcon Labs)
Fort Worth, TX
03.2021 - 10.2021
- Diagnose and repair hardware and software issues on client PC’s and mobile devices using approved methods and processes.
- Install hardware and software for clients.
- Complete necessary internal and client related documentation as required on a daily basis.
- Install/configure/repair network and local printers.
- Train clients on basic computer knowledge.
- Communicate and interact with end users and internal staff to resolve IT related issues.
- Interacts with typically diverse internal and external customers and is required to interpret and communicate complex information.
- Works well in a team environment and independently.
- Accountable for ticket aging.
- Positive and proactive attitude with customer’s best interest in mind.
Campus Technician
GTS Technologies (Carroll ISD)
Southlake, TX
01.2019 - 03.2021
- Provide quick end user support over the district.
- Set up and maintain the operations of all computer systems and other campus technologies including AV presentation systems.
- Track, maintain, and update campus iPads and student laptop sets, and 1:1 devices.
- Facilitate distribution of technology throughout the campus.
- Ensure that testing software is working during testing windows.
- Maintain confidentiality.
- Patched software and installed new versions to eliminate security problems and protect data.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Helpdesk Tech
Tri-County Electrics
Azle, TX
01.2017 - 01.2018
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
IT Contractor
City Of Glenrose
Glen Rose, TX
01.2015 - 01.2016
- Assisted users in resolving diverse hardware and software issues.
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and updated tracking spreadsheets using Excel.
- Generated reports detailing findings and recommendations.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Installed, modified and repaired software and hardware to resolve technical issues.
Education
High school -
Boswell High School
2013
Skills
- Technical Documentation
- Staff education and training
- Desktop support
- Software diagnosis
- Support Ticket System Management
- Technical Support Triage
- Computer proficiency
- Application support
- Customer service
Timeline
Campus Support Technician
Eagle Mountain Saginaw ISD
10.2021 - Current
Onsite Support Technician
Buchanan Technologies (Alcon Labs)
03.2021 - 10.2021
Campus Technician
GTS Technologies (Carroll ISD)
01.2019 - 03.2021
Helpdesk Tech
Tri-County Electrics
01.2017 - 01.2018
IT Contractor
City Of Glenrose
01.2015 - 01.2016
High school -
Boswell High School
Similar Profiles
Kristi NobleKristi Noble
Extended School Year Teacher at Eagle Mountain Saginaw ISDExtended School Year Teacher at Eagle Mountain Saginaw ISD
SHAMYRIA MOORESHAMYRIA MOORE
Assistant Principal at Eagle Mountain-Saginaw ISDAssistant Principal at Eagle Mountain-Saginaw ISD
Blake EstesBlake Estes
Substitute Teacher at Eagle Mountain Saginaw ISDSubstitute Teacher at Eagle Mountain Saginaw ISD
Ruth GarrettRuth Garrett
Child Nutrition Substitute/Lunch Monitor at Eagle Mountain-Saginaw ISDChild Nutrition Substitute/Lunch Monitor at Eagle Mountain-Saginaw ISD
Lillian KnothLillian Knoth
Shift Supervisor at StarbucksShift Supervisor at Starbucks