Bailey Reynolds
Springfield
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication, phone handling, responding promptly to customer inquiries and solving customer resolutions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Special Education Paraprofessional
Springfield Public Schools
08.2022 - 05.2024
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Implemented strategies to support positive behavior management in the classroom environment
- Managed student behavioral issues to optimize classroom learning environment
- Developed and maintained classroom environment conducive to learning and appropriate for social and emotional development of students
- Organized and used variety of teaching techniques, maximizing individual and group learning
- Created flexible academic programs and classroom environments, promoting learning and personal growth
Administrator Assistant/Customer Service Representative
Total Home Analysis
08.2021 - 03.2022
- Experience with phone call handling
- Answering Customer inquiries
- Responding to Customers in a prompt time manner
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Coordinated employee schedules and set dates for company meetings and appointments
- Responded promptly to all customer inquiries via phone or email within established timeframes
- Created and maintained filing systems, both electronic and paper-based, for easy access to information
- Utilized strong organizational skills to prioritize tasks according to urgency while meeting tight deadlines
- Handled high volume of phone calls, directing callers to appropriate personnel or providing information as needed.
- Delivered prompt service to prioritize customer needs.
Teacher
Cox Health Learning Center
08.2020 - 08.2021
Education
Bachelor of Arts (B.A.) - Criminal Justice
Lindenwood University
St. Charles, MO06.2023
Associate in Arts (A.A.) - Criminal Justice
Ozark Technical Community College
Springfield, Missouri05.2022
High School Diploma -
Kickapoo Highschool
Springfield, Missouri05.2018
Skills
- Customer service skills
- Call Handling
- Customer Inquiry Skills
- Customer Complaint resolution
- Filing Systems
- Organizational Skills
- Problem resolution
- Computer proficiency
- Adaptability
- Complaint handling
- Analytical Thinking
- Complaint resolution
- Effective Communication
- Multitasking Abilities
- Call center operations
- Call management
- Customer service excellence
- Attention to detail
- Teamwork and collaboration
Certification
- Missouri Department of Elementary and Secondary Education
- Travel Consultant Certification
Timeline
Special Education Paraprofessional
Springfield Public Schools
08.2022 - 05.2024
Administrator Assistant/Customer Service Representative
Total Home Analysis
08.2021 - 03.2022
Teacher
Cox Health Learning Center
08.2020 - 08.2021
Associate in Arts (A.A.) - Criminal Justice
Ozark Technical Community College
High School Diploma -
Kickapoo Highschool
Bachelor of Arts (B.A.) - Criminal Justice
Lindenwood University
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