Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Richmond

Stillwater,OK

Summary

Dynamic and dependable professional with a positive attitude and strong customer service skills, honed at Amazon. Proven ability in inventory management and effective communication, fostering trust and loyalty among clients. Recognized for multitasking and organization, ensuring timely service delivery and enhancing customer satisfaction.

Overview

2023
2023
years of professional experience

Work History

Delivery Driver

Amazon
  • Assisted customers in identifying service needs and scheduling appointments.
  • Documented customer information and service requests accurately in management system.
  • Communicated with technicians to relay customer concerns and ensure timely service delivery.
  • Learned operational procedures for processing work orders and invoices efficiently.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Answered phones and communicated with customers about services and other inquiries.

Daycare Assistant

Renaissance
04.2021 - 08.2022
  • Assisted in implementing daily activity schedules, promoting child engagement and learning.
  • Supported children's development through age-appropriate educational activities and games.
  • Maintained a clean and safe environment for children, adhering to health and safety standards.
  • Communicated effectively with parents about children's progress and behavioral issues.
  • Monitored children's behavior, providing guidance and support to foster positive interactions.
  • Participated in training sessions to enhance skills in child development practices and safety protocols.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Provided support during naptime routines, ensuring a peaceful environment for restful sleep.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Restocked supplies and personal hygiene products for use by students.
  • Kept children between ages of Number and Number safe and secure with vigilant oversight.
  • Built constructive and open relationships with families with forthright yet friendly communication.
  • Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
  • Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.

Cashier

Walmart
10.2014 - 04.2021
  • Processed customer transactions accurately and efficiently using POS systems.
  • Maintained clean and organized checkout areas to enhance customer experience.
  • Assisted customers with product inquiries, ensuring satisfaction and loyalty.
  • Handled cash, credit, and returns while adhering to company policies.
  • Trained new cashiers on register operations and customer service best practices.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.

Sales Associate

Walmart
10.2014 - 04.2021
  • Assisted customers with product inquiries and provided recommendations to enhance shopping experience.
  • Managed inventory levels, ensuring stock availability and organization on sales floor.
  • Operated cash register efficiently, processing transactions accurately and promptly.
  • Collaborated with team members to maintain a clean and organized store environment.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Service Writer

Walmart
10.2014 - 04.2021
  • Assisted customers in identifying service needs and scheduling appointments.
  • Documented customer information and service requests accurately in management system.
  • Communicated with technicians to relay customer concerns and ensure timely service delivery.
  • Learned operational procedures for processing work orders and invoices efficiently.
  • Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
  • Assisted in inventory management, helping maintain appropriate stock levels for parts department.
  • Worked effectively with repair staff and parts providers, staying current on availability and service processes.
  • Cross-trained and backed up other customer service managers.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Trained new personnel regarding company operations, policies and services.
  • Answered phones and communicated with customers about services and other inquiries.

Education

Stillwater High School
Stillwater, OK

Certificate - Medical Billing And Coding

Bryant & Stratton College
NY

Skills

  • Positive attitude
  • Customer service
  • Valid Driver's license
  • Teamwork and collaboration
  • Dependable and reliable
  • Time management skills
  • Loading and unloading
  • Inventory management
  • Payment collection
  • Mileage tracking
  • Multitasking and organization
  • Clear communication
  • Customer interaction
  • Point-of-sale system
  • Courteous and polite demeanor

Timeline

Daycare Assistant

Renaissance
04.2021 - 08.2022

Cashier

Walmart
10.2014 - 04.2021

Sales Associate

Walmart
10.2014 - 04.2021

Service Writer

Walmart
10.2014 - 04.2021

Delivery Driver

Amazon

Stillwater High School

Certificate - Medical Billing And Coding

Bryant & Stratton College

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