Summary
Overview
Work History
Education
Skills
Timeline
Generic
Bailey Robbins

Bailey Robbins

Supervisor
Surprise,AZ

Summary

An experienced veterinary technician of 5+ years providing assistance to veterinarians in preventative health care, emergency, and surgical settings. Completed the AZPETVET Leadership in Training program last year to prepare for a role as supervisor in a hospital setting. Continuously using these learned skills by helping direct work flow, aiding in training new staff and externs, and adhering to the company’s core values. Ability to demonstrate exceptional customer service and leadership skills through clear communication, aiding staff and clients, independently making professional decisions, and showing a willingness to work. Dedicated to providing high-quality care in all manners and settings by ensuring hospital needs are met daily.

Overview

9
9
years of professional experience

Work History

Veterinary Technician

Fletcher Heights Animal Hospital
08.2021 - Current
  • Act as an interpreter between the doctor and client
  • Ensure complete, accurate, and informative medical notes
  • Aid hospital staff in areas of need such as the role of receptionist, veterinary technician, expediter, or surgical technician
  • Provide assistance to clients with any questions or concerns
  • Calmly and professionally handle frustrated clients and providing resolve
  • Provide clear communication to both staff and clients to create a productive workflow
  • Ability to make efficient and professional decisions in emergency situations
  • Effectively marketing recommended products and procedures
  • Continuing education with supervisor duties.

Desk Operations Specialist

Mayo Clinic
08.2019 - 05.2021
  • Promptly scheduling patient appointments and procedures
  • Assisting providers as needed
  • Providing patients with information needed to successfully prepare for new appointments/procedures
  • Proficiently able to operate the Epic electronic health care system
  • Proficiently handling patients' information
  • Manage patients' complex cases with swiftness and attention to detail
  • Active member of the Safety Advocate Committee.

Veterinary Assistant

Carriage House Animal Hospital/ Dodge Vet Clinic
09.2016 - 08.2019
  • Acting in the receptionist role of checking in patients and rooming
  • Managing owners phone calls and concerns
  • Archiving every phone call and question for doctors' use
  • Managing and ordering supplies with the clinic
  • Proficient in scheduling appointments and following up post appointment
  • Proficient knowledge of the Cornerstone system
  • Knowledge in pharmaceuticals.

Education

Veterinary Assistant Certificate -

East Valley Institute of Technology
01.2016

High School Diploma -

Apache Junction High School
01.2015

Skills

  • Organized
  • Flexible/ Efficient
  • Empathetic
  • Strong listening and communication skills
  • Resourceful
  • Hard working

Timeline

Veterinary Technician

Fletcher Heights Animal Hospital
08.2021 - Current

Desk Operations Specialist

Mayo Clinic
08.2019 - 05.2021

Veterinary Assistant

Carriage House Animal Hospital/ Dodge Vet Clinic
09.2016 - 08.2019

Veterinary Assistant Certificate -

East Valley Institute of Technology

High School Diploma -

Apache Junction High School