BAILEY RUSSELL
Valley Center,CA
Summary
Customer-oriented General Manager with years of experience focused on increasing production, minimizing downtime and costs and maximizing overall efficiency. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering experience hairstyling techniques and cutting techniques. Personable Stylist Manager offering 12-year background efficiently running salon operations. Proficient in maintaining inventory of supplies, resolving guest complaints and issues and recruiting and training staff. In-depth knowledge of modern cuts and styles, beauty trends and hair products. Comfortable working with various lengths, textures and volumes of hair. Outgoing and warm professional committed to meeting beauty service needs. Dedicated Salon Manager bringing 12 years of progressive experience in industry. Expertise in business development and marketing. Collaborative team player excels in fast-paced environments.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager/stylist
Fantastic Sams Cut & Color
Escondido, Vista, CA
11.2016 - Current
- Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams and serving as key contact for various personnel issues
- Hired, coached and trained staff and monitored performance
- Lead team through proper salon procedures and protocol
- Order product and inventory for salon great clips | Carmel Mountain
- Created detailed descriptions of salon and spa packages, discounts, and facility features to inform customers of offerings.
- Recommended service and product enhancements to improve overall customer satisfaction and boost sales potential.
Customer Service Representative
Welk Resort Group
Escondido, CA
08.2020 - 03.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Handled over 25+ calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services
- Contacted clients to verify account information and maintain accuracy, resulting in increase in client satisfaction
Stylist
Kids Kuts
Escondido, CA
07.2014 - 11.2016
- Facilitated on-site staff training and developed processes and procedures to increase accuracy
- Automated office operations, managed client correspondence and tracked records
- Improved productivity initiatives, coordinating itinerary and scheduling appointments
- Recruited, hired and trained new employees, including monitoring and review of individual performance
- Utilized software to ensure that invoicing and inventory matched cost-of-goods-sold reports
- Met with each associate to establish realistic monthly sales goals
- Extended existing customer relationships through extensive communication and tried-and-true marketing strategies
- Kids
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Worked on 10+ customers daily while maintaining distinguished cleanliness and organization of work areas
Hairstylist
04.2012 - 07.2014
- Developed new hair styling techniques using creativity and knowledge of trends
- Trimmed and styled hair for special occasions
- Recommended hair styles that complimented clients' facial features and coloring
- Completed continuing education and training to stay up to date with new trends and techniques
- Examined hair texture and condition to determine appropriate treatment
- Designed contemporary new styles for both genders and for all ages
- Promptly fielded all incoming phone calls and scheduled appointments
- Collaborated with clients of all types to increase profile and status through effective styling
- Promoted and sold salon services and products.
Prep Cook
pieology
Escondido, CA
09.2013 - 06.2014
- Maintained a clean and orderly appearance throughout the kitchen
- Adhered to all regulatory standards regarding safe and sanitary food prep
- Presented completed orders to servers in an efficient manner
- Oversaw and completed kitchen tasks and preparation for opening and closing shifts
- Offered support to other stations in high-volume shifts or as needed
- Rotated stock items and ingredients to cultivate efficiency and freshness
- Executed proper techniques to prepare menu item ingredients
- Made all meals in accordance with company standards and requirements
- Five guys
Prep Cook
Five Guys
Escondido, CA
08.2011 - 05.2014
- Presented completed orders to servers in efficient manner
- Maintained clean and orderly appearance throughout kitchen
- Cleaned table linens, table settings, glassware, windowsills, carpets, counters, floors, storage areas and service refrigerators
- Maintained facility compliance with health codes, sanitation requirements and license regulations
- Swept floors and maintained sweep logs
- Answered questions about menu selections and made recommendations when requested
- Cleaned dishes with detergent, rinsing and sanitizing chemicals in three-compartment sink
- Offered product recommendations when appropriate
- Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
- Operated check stand equipment including cash register, scanner and scale
- Served shoppers in a prompt, courteous and friendly manner
- Operated and maintained cleaning equipment and tools, including the dishwasher, hand wash stations, pot-scrubbing station and trash compactor
- Greeted new customers, answered initial questions and took drink orders.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Cooked 20+ take-out orders per shift and securely packaged and labeled each order
Education
Licensed Cosmetologist - Cosmetology Education
Palomar Institute of Cosmetology
San Marcos, CA06.2012
High School Diploma - undefined
San Pasqual High School
2010
Skills
- Recruiting and hiring
- Inventory management
- Supervision and training
- Staff training
- Customer retention
- Customer experiences
- Sales planning and implementation
- Staff development
- Hair Conditioning and Styling
- Operating Budget
- Brand Loyalty
- Employee Recruiting
- POS Inventory System Operation
- Cleanliness and Sanitation
- Meetings and Reservations
- Employee Retention
Certification
- Color Educator, Farouk systems - 2016-2018
Timeline
Customer Service Representative
Welk Resort Group
08.2020 - 03.2022
General Manager/stylist
Fantastic Sams Cut & Color
11.2016 - Current
Stylist
Kids Kuts
07.2014 - 11.2016
Prep Cook
pieology
09.2013 - 06.2014
Hairstylist
04.2012 - 07.2014
Prep Cook
Five Guys
08.2011 - 05.2014
Licensed Cosmetologist - Cosmetology Education
Palomar Institute of Cosmetology
High School Diploma - undefined
San Pasqual High School
- Color Educator, Farouk systems - 2016-2018
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