Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Rutkowski

Borden,IN

Summary

Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

8
8
years of professional experience

Work History

Client Support Advocate

Global Payments
04.2021 - 01.2024
  • Assist merchants and technicians in identifying issues and explain solutions to restore service and functionality.
  • Use ticketing systems to manage, document, and process approximately 40-50 contacts or requests a day.
  • Escalate and address merchant inquiries or technical issues to leadership when appropriate.
  • Monitor live transactions and quickly troubleshoot errors.
  • Research merchant fees, disputes, batches, and funding information.
  • Diagnose and troubleshoot hardware, software, and network issues.
  • Create user accounts and assign permissions.
  • Assist with downloading and configuring operating systems and applications.
  • Assist in accepting bill payment over the phone or guiding customer through online portal.
  • Place equipment and supply orders for merchants.
  • Handle full card numbers and other sensitive information.
  • Follow PCI compliance procedures with each interaction.
  • Managed sensitive cases with discretion, protecting client confidentiality and trust.

Order Management Specialist

Startek
01.2016 - 04.2020
  • Navigate through multiple systems to build, track and monitor orders.
  • Research and address customer inquiries, questions and issues; "e.g" damage, shipping delays
  • Check website/mailers daily for any errors or discrepancies in pricing, item numbers, product images, shipping estimates, etc.
  • Collaborate with Home Office and warehouse/manufacturers on multiple investigations; "e.g" 700 members were sent item number 11873 when they ordered item number 11946
  • Track orders and schedule delivery appointments for members with multiple carriers.
  • Issue refunds and credits on returned or damaged items.
  • Developed and implemented strategies to increase efficiency in online ordering.
  • Create and send pre-paid labels or call tags with the carrier for items to be picked up and returned.
  • Contact carriers, warehouse, and manufacturers for missing or damaged items

Education

High School Diploma -

William W Borden High School
Borden, IN
06.2006

Vocational Diploma - Culinary Arts

Charles Allen Prosser School of Technology
New Albany, IN
06.2006

Skills

  • Critical Thinking
  • Effective Communication
  • Data Entry
  • Reading Comprehension
  • Customer Satisfaction
  • Problem-Solving Capabilities
  • Data Security
  • Detailed Records and Reporting
  • Case Management
  • Security Measures

Timeline

Client Support Advocate

Global Payments
04.2021 - 01.2024

Order Management Specialist

Startek
01.2016 - 04.2020

High School Diploma -

William W Borden High School

Vocational Diploma - Culinary Arts

Charles Allen Prosser School of Technology

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Bailey Rutkowski