Bailey Sloan

• Collaborated with cross-functional teams to optimize promotional materials and outreach strategies.
• Create a monthly calendar of promotions for 4 different properties for guests including but not limited to drawings, hot seats, events, giveaways, and guest incentives
• All 4 properties have different budgets and different needs so the promotions must fit the individual properties
• Translated promotions into job sheets for creative agency to develop newsletters and postcards, ensuring alignment with property themes.
• I edit the printed mail from our creative team
• I work with our graphic design team to create the envelope inserts, magnets, or any other miscellaneous needs for promotions for all properties
• Coordinated with the purchasing department to order materials for promotions for all properties.
• I work with our purchasing department to order any physical needs for the promotions for all properties
• I make sure that everything is prepared for the promotions and that the staff is prepared to run them
• I create spreadsheets for finance based on what we have given away each month
• I create spreadsheets for finance based on what we have given away each month

• Handle both positive and negative guest interactions, making sure that issues are resolved, and guests are kept content.
• Reviewed and edited promotional rules and wrote announcements for staff about monthly promotions based on those rules.
• Write and deliver employee evaluations to determine skill level and opportunity for a raise.
• Maintain coaching logs and deliver progressive discipline when necessary.
• Create and monitor incentive programs for the staff that help maintain our numbers while boosting employee morale.
• Resolved positive and negative guest interactions, ensuring issues were addressed and guest satisfaction was achieved.
• Reach out to applicants, conduct phone screenings and in person interview, and hire applicants based on staffing needs.
• Cleaned promotional and enrollment kiosks to ensure functionality and presentation. as well as card embossers.
• Keep accurate records of department inventory and determine operational needs.
• Maintained coaching logs and delivered progressive discipline to employees.
• Determine drawing needs, write scripts, prepare paperwork, announce winners, and make sure paperwork is filled out correctly and delivered to the correct departments.
• Facilitated communication between upper management, Assistant Managers, and Guest Service Associates to streamline operations.
• Developed and monitored incentive programs for staff, maintaining performance targets and enhancing employee morale.

• Planned and coordinated wedding for guest list of 150 people.
• Served as the point of contact for catering, DJ, officiant, florist, photographer, venue owner, and bridal party.
• Created place settings and centerpieces for guest and bridal tables.
• Helped with the decision-making process along the way and helped keep the couple focused to make sure everything went smoothly.
• Maintained the wedding budget to make sure the bride and groom were able to have the wedding they desire while staying within their means.
• Monitored wedding budget to ensure expenses aligned with couple's financial plan. to make sure the bride and groom were able to have the wedding they desire while staying within their means.
• Facilitated decision-making process, keeping couple focused and organized to ensure seamless event execution.
• Delegated tasks to assistants during setup and breakdown of the events.
• Conducted weekly meetings with bride and groom to finalize details and address last-minute adjustments.

Provided information about establishment, including location of departments, employee roles, and available services, to support customer inquiries.

• Input data relevant to guest's accounts including adjusting free play, adding promotions, reprinting cards, booking hotel rooms, and assisting with machines when needed.

Input data relevant to guest accounts, including adjusting free play, adding promotions, reprinting cards, and booking hotel rooms.

• Collaborated with team to verify account information and keep team informed of current promotions and issues, facilitating smooth operations during shifts.

Created a guest list, sent out invitations and RSVPs, and created a systematic finalized guest list of those who are coming in order to determine number of seats needed, create the seating arrangements, and determine number of heads for food and beverage purposes.

• Worked with the caterer and the couple to determine a low budget and guest-friendly menu for the reception and created COVID contingency plan to limit the spread of germs by having the caterers serve the food, the guests use single-use utensils, and utilizing canned beverages to prevent any unnecessary contamination.

Called vendors to obtain estimates for tables, chairs, and a dance floor, selected the most cost-effective option, and scheduled delivery for the reception.

Created a guest list, sent out invitations and RSVPs, and created a systematic finalized guest list of those who are coming in order to determine number of seats needed, create the seating arrangements, and determine number of heads for food and beverage purposes.

• Coordinated logistics for a COVID-safe wedding under a tight timeline, balancing responsibilities of a full-time job and college studies.