Bailey Staving
Homosassa,FL
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Service Desk Technician
Sprinter Business Solutions
09.2022 - 09.2024
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
Medical Assistant
Premier Community Health Care
08.2017 - 09.2022
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collected and documented patient medical information such as blood pressure and weight.
Direct Support Professional
Community Options Inc
01.2016 - 08.2017
- Assisted disabled clients in promoting their independence and overall well-being by supporting their daily living needs, thereby contributing to the maintenance of their self-esteem and general wellness.
- Maintained clean, safe, and well-organized patient environment.
- Developed and implemented individualized care plans to meet individual needs of each client.
- Delivered compassionate and patient-centered care to enhance overall quality of life.
Caregiver
Canterbury Arms
06.2015 - 01.2016
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with self-administered medications.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Lead Sales Associate
Dollar General
05.2013 - 06.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Handled cash register operations and customer transactions to process payments.
- Processed and stocked merchandise in accordance with store standards.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Education
Associate of Science - Medical Assisting
Southern Technical College
Brandon, FL2016
High School Diploma -
South Sumter High School
Bushnell2013
Skills
- Remote Support
- System Administration
- Data Entry
- Appointment Scheduling
- Medical Terminology
- HIPAA Compliance
- Store operations
- Staff Oversight
Certification
- CPR
- BLS
- AED
- First Aid
Timeline
Service Desk Technician
Sprinter Business Solutions
09.2022 - 09.2024
Medical Assistant
Premier Community Health Care
08.2017 - 09.2022
Direct Support Professional
Community Options Inc
01.2016 - 08.2017
Caregiver
Canterbury Arms
06.2015 - 01.2016
Lead Sales Associate
Dollar General
05.2013 - 06.2015
Associate of Science - Medical Assisting
Southern Technical College
High School Diploma -
South Sumter High School
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