Bailey Stevens
Frisco
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
5
5
years of professional experience
Work History
Account Manager
Miracle Medical Billing
09.2023 - 07.2025
- Processed medical insurance claims efficiently to ensure timely reimbursements.
- Reviewed patient information for accuracy and completeness before submission.
- Monitored claim status and followed up on unpaid or denied claims systematically.
- Utilized electronic health record systems to manage and track billing information.
- Liaised between patients, insurance companies, and billing office.
- Maintained strict compliance with federal and state regulations, ensuring proper coding practices were followed consistently.
- Trained new employees on multiple medical billing programs and data entry software.
- Prepared detailed monthly reports highlighting key metrics such as collections ratio, days in accounts receivable, and percentage of aged accounts for management review.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
Public Relations Specialist
TMJ & Sleep Therapy Centre of North Texas
01.2021 - 08.2023
- Built and maintained relationships with referring providers through personalized outreach, in-office presentations, and lunch-and-learn events, contributing to a 20% increase in professional referrals.
- Designed branded marketing materials (brochures, flyers, referral packets) to educate patients and enhance referral outreach to local dental and medical professionals.
- Oversaw the practice’s social media presence (Instagram, Facebook), creating original content that highlighted patient success stories, educational tips, and practice updates.
- Coordinated community engagement initiatives including health fairs and sleep wellness seminars to increase visibility and brand trust.
- Developed comprehensive marketing plans in alignment with overall business goals and objectives.
- Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
Customer Service Representative
Cinemark
06.2020 - 12.2020
- Resolved customer inquiries efficiently, enhancing overall satisfaction and retention.
- Managed ticketing systems effectively, streamlining operations during peak hours.
- Provided product knowledge expertise, guiding customers in making informed choices.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Education
Collin County Community College
Frisco, TX05-2020
Skills
- Account management
- Client relationship management
- Account oversight
- Documentation and reporting
- Data analytics
- EHR expertise
- Compliance requirements
- Claims Processing
- Accounts Receivable
- Goal oriented
- Administrative oversight
- Multitasking in Fast-Paced Environments
Timeline
Account Manager
Miracle Medical Billing
09.2023 - 07.2025
Public Relations Specialist
TMJ & Sleep Therapy Centre of North Texas
01.2021 - 08.2023
Customer Service Representative
Cinemark
06.2020 - 12.2020
Education
Collin County Community College
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