Summary
Overview
Work History
Education
Skills
Timeline
Generic

Bailey Stout

Albuquerque

Summary

Dynamic and adaptable professional with a proven track record at Chili's, excelling in guest relations and complaint resolution. Recognized for strong multitasking abilities and effective communication, enhancing customer satisfaction and loyalty. Committed to maintaining high standards of service and operational efficiency in fast-paced environments.

Overview

3
3
years of professional experience

Work History

To-Go Server

Chili's Restaurant
03.2023 - Current
  • Maintained timely communication with both kitchen staff and customers regarding any potential delays or issues, ensuring transparency and managing expectations effectively.
  • Demonstrated excellent communication skills when interfacing with customers over the phone or in-person, resulting in positive feedback and repeat business.
  • Managed multiple orders simultaneously while maintaining attention to detail, ensuring proper packaging and presentation for each item.
  • Addressed and resolved customer complaints with empathy and professionalism, restoring customer satisfaction.
  • Maintained clean, sanitary work station by removing trash, sweeping floors and wiping down countertops.
  • Served as a reliable team player by covering shifts when necessary to maintain optimal staffing levels during busy periods.
  • Improved customer loyalty by addressing any concerns or issues promptly and professionally, offering solutions that align with company policies while satisfying guest expectations.

Guest Advocate

Target
10.2022 - 01.2023
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Host

Olive Garden
03.2022 - 07.2022
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations, answered customer questions, and informed of accurate wait times.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Education

GED -

Eldorado High School
Albuquerque, NM

Skills

  • Strong multitasking
  • Quick learner
  • Sense of urgency
  • Adaptable mindset
  • Phone etiquette
  • Order accuracy
  • Flexibility
  • Complaint resolution
  • Guest relations management
  • Teamwork and collaboration
  • Excellent communication
  • Professional demeanor

Timeline

To-Go Server

Chili's Restaurant
03.2023 - Current

Guest Advocate

Target
10.2022 - 01.2023

Host

Olive Garden
03.2022 - 07.2022

GED -

Eldorado High School

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