Bailey Sylvester
Laveen,AZ
Summary
Dedicated Customer Service Specialist possessing the skills to prioritize and multitask in a fast-paced call center environment. Adept at working within a team to achieve personal and business objectives and known for effectively handling escalated customer support issues. A history of managing a high volume of inbound calls and maintaining positive customer relationships, bringing proficiency in CRM systems, coupled with exceptional active listening and organization skills.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
IntouchCX
Mesa, AZ
11.2023 - 05.2024
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Provided customer service to clients regarding banking products and services.
- Maintained strong call control and quickly worked through scripts to address problems.
Call Center Representative
DoorDash
Tempe, AZ
02.2023 - 11.2023
- Identified opportunities to upsell additional products or services when appropriate.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Managed customer expectations by clarifying needs, identifying options, and recommending products and services.
Store Team Member
Kohls Department Store
Phoenix, AZ
08.2022 - 02.2023
- Tracked stock levels on a daily basis to ensure sufficient supply of products for sale.
- Provided product knowledge to customers and answered inquiries.
- Assisted in stocking shelves with merchandise.
- Processed returns and exchanges according to company policy.
- Stored returned items in designated area according to company policy.
- Stocked pallets throughout shift to keep warehouse clean, maintained and organized.
Store Team Member
Nordstrom Rack
Phoenix, AZ
11.2021 - 08.2022
- Assisted with setting up displays for new or seasonal merchandise.
- Inspected incoming shipments for damages or discrepancies.
- Stocked shelves, racks, and bins with new or transferred merchandise.
- Collaborated with colleagues to ensure timely completion of tasks related to restocking shelves with merchandise.
- Replenished stock levels when necessary by moving merchandise from backroom storage areas to sales floor locations.
House Mover
CareFirst Movers
Phoenix, AZ
02.2020 - 11.2021
- Stored boxes in an organized manner within the truck so that they could be easily located upon arrival at destination location.
- Loaded and unloaded furniture and other items from customer's homes onto moving trucks for transport to new locations.
- Provided excellent customer service throughout entire process including loading and unloading procedures.
Server Assistant
Loco Patron
Scottdale, AZ
07.2018 - 02.2020
- Effectively multitasked within fast-paced environment.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
Server Assistant
Kona Grill
Phoenix, AZ
08.2016 - 07.2018
- Maintained cleanliness of restaurant dining area throughout shift.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
Education
Some College (No Degree) - Exercise Science
Maricopa Community Colleges - Paradise Valley Community College
Phoenix, AZSome College (No Degree) - Exercise Science
Maricopa Community Colleges - Gateway Community College
Phoenix, AZSome College (No Degree) - Exercise Science
Maricopa Community Colleges - Phoenix College
Phoenix, AZAssociate of Applied Science - Web Design/Development
Maricopa Community Colleges - Rio Salado Community College
Tempe, AZSkills
- Phone Etiquette
- Customer Service
- Data Entry
- Account updating
- Data Collection
- Call Center Operations
- Complaint resolution
- Product Knowledge
References
References available upon request.
Timeline
Customer Service Representative
IntouchCX
11.2023 - 05.2024
Call Center Representative
DoorDash
02.2023 - 11.2023
Store Team Member
Kohls Department Store
08.2022 - 02.2023
Store Team Member
Nordstrom Rack
11.2021 - 08.2022
House Mover
CareFirst Movers
02.2020 - 11.2021
Server Assistant
Loco Patron
07.2018 - 02.2020
Server Assistant
Kona Grill
08.2016 - 07.2018
Some College (No Degree) - Exercise Science
Maricopa Community Colleges - Paradise Valley Community College
Some College (No Degree) - Exercise Science
Maricopa Community Colleges - Gateway Community College
Some College (No Degree) - Exercise Science
Maricopa Community Colleges - Phoenix College
Associate of Applied Science - Web Design/Development
Maricopa Community Colleges - Rio Salado Community College
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