Summary
Overview
Work History
Education
Skills
Timeline
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Bailey Tucker

Farmington,MO

Summary

Dedicated and adaptable professional seeking a position in Human Resources to leverage strong communication, organizational, and problem-solving skills. Eager to contribute to a dynamic HR team and acquire hands-on experience in HR management.

Overview

5
5
years of professional experience

Work History

New Account Specialist

Ozarks Federal Savings & Loan
10.2022 - Current
  • Maintained up-to-date knowledge of banking regulations, compliance requirements, and internal policies related to account opening and customer due diligence.
  • Collaborated with branch team members, including tellers, bankers, and managers, to deliver a seamless customer experience and achieve branch goals.
  • Actively promoted bank products and services to new and existing customers, effectively communicating their benefits and value propositions.
  • Reviewed customer information and documentation to ensure compliance with regulatory requirements and bank policies, including Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations.
  • Provided personalized assistance to customers seeking to open new accounts, guiding them through the account opening process and recommending products and services tailored to their financial needs.

Customer Service Manager

Hobby Lobby
02.2021 - 10.2022
  • Led a team of customer service associates, providing coaching, training, and performance feedback to ensure exceptional service delivery.
  • Monitored customer feedback and satisfaction metrics, implementing changes as needed to address areas for improvement.
  • Fostered a positive work environment by promoting teamwork, recognition, and open communication among department staff.

Customer Service Associate

Walgreens
09.2020 - 02.2021
  • Provided exceptional customer service, resolving customer inquiries and issues promptly.

Cashier

Rally's Checkers
11.2018 - 09.2020
  • Handled cash transactions accurately and maintained a balanced cash drawer.
  • Collaborated with team members to ensure smooth workflow and efficient operations.

Education

Bachelor of Science - Psychology

Central Methodist University
Fayette, MO
12.2023

Associate of Arts -

Mineral Area College
Park Hills, MO
05.2021

Skills

  • Communication: Strong written and verbal communication skills developed through coursework
  • Organization: Proven ability to manage multiple tasks, prioritize effectively, and meet deadlines
  • Problem-solving: Analytical thinker with the capability to identify and resolve issues in a timely manner
  • Teamwork: Collaborative approach with experience working in diverse teams

Timeline

New Account Specialist

Ozarks Federal Savings & Loan
10.2022 - Current

Customer Service Manager

Hobby Lobby
02.2021 - 10.2022

Customer Service Associate

Walgreens
09.2020 - 02.2021

Cashier

Rally's Checkers
11.2018 - 09.2020

Bachelor of Science - Psychology

Central Methodist University

Associate of Arts -

Mineral Area College

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Bailey Tucker