Bailey McGary
St. Petersburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Appointment Scheduler
Legendary Home Solutions LLC
03.2022 - Current
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
- Answered phone calls and answered questions from clients and renters..
- Managed high call volume while maintaining professionalism and accuracy when gathering necessary information for appointment bookings.
- Acted as first point of contact and set appointments for residents and clients.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Enhanced customer satisfaction with timely and accurate appointment confirmations and reminders.
- Optimized available time slots by proactively identifying opportunities to fill cancellations or last-minute openings.
- Handled complaints and questions, and re-directed calls to other team members.
- Developed strong relationships with clients, providing personalized service when booking, rescheduling, or canceling appointments.
- Maintained a comprehensive understanding of company policies and procedures in order to effectively communicate them to clients during the scheduling process.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Assistant to the Director
United States Air Force
- Maintained strict confidentiality when handling sensitive information pertaining to squadron operations or personnel matters.
- Assisted in the preparation of presentations and reports, contributing to the successful delivery of information to Airmen.
- Managed project timelines and deliverables under the direction of the Director, ensuring successful completion within given deadlines.
- Collaborated with the Director on strategic planning efforts, providing valuable input that contributed to the overall success of squadron goals.
- Enhanced the efficiency of the Director''s daily operations by managing schedules, organizing meetings, and handling correspondence.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Updated and maintained confidential databases and records.
- Answered high volume of phone calls and email inquiries.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Took notes and dictation at meetings.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
Force Management Technician
United States Air Force
- Handled sensitive materials responsibly in compliance with regulatory guidelines and Air Force requirements.
- Contributed to a positive work environment by maintaining open communication channels with colleagues and supervisors alike.
- Increased customer satisfaction with timely and accurate decoration updates via email and phone calls.
- Coordinated training sessions for new Airmen to foster understanding of Air Force regulations.
Customer Service Representative
United States Air Force
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Resolved escalated customer issues, restoring confidence in squadron's commitment to service excellence.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Colton Pierrepont Central School
Colton, NY06-2017
Skills
- Review
- Customer Service
- Communication Skills
- Customer Service Dependable And Reliable
- Team Leadership
- Attention To Detail
- Problem-Solving
- Critical Thinking
- Leadership
- Time Management
- Conflict Resolution
- Ability To Multitask
- Works Well Under Pressure
- Multitasking and organization
- Written/Verbal communication
- Documentation and reporting
- Critical thinking
- File and record maintenance
- Document preparation
- Calendar management
- Meeting facilitation
- Operations management
- Meeting deadlines
- Accuracy and precision
Certification
Secret Security Clearance
Timeline
Appointment Scheduler
Legendary Home Solutions LLC
03.2022 - Current
Secret Security Clearance
Assistant to the Director
United States Air Force
Force Management Technician
United States Air Force
Customer Service Representative
United States Air Force
Colton Pierrepont Central School
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